How do I sign up to use Wag! as a Pet Caregiver?

To sign up to use the Wag! platform as a Pet Caregiver, simply tap “Become a Dog Walker” from the main menu of the Wag! App, or click here.

How long does the sign up process take?

On average, the entire process takes 3 days, but can take up to a few weeks in rare cases. To check the status of your application, please click on the portal link found in all communications from Wag! throughout the sign up process. 

How soon can I start caring for pets?

Once you’ve been approved to use the platform, you’ll receive an email with next steps. You’ll need to set up your Stripe account first, then you can begin caring for pets right away!

How old do you have to be to sign up?

You must be 18 years or older to sign up for access to the Wag! platform.

How much does it cost to sign-up?

Background check fees vary by market and municipality. After your background is cleared, you will be able to find clients and manage your pet care business, all through the convenience of the Wag! Pet Caregiver App.

Is there a background check?

Yes. It can take up to 48 hours to receive the background check email prompt. A clear background check is required in order to be accepted to the platform. Background checks are performed by Vetty, a third-party background check provider, who may perform employment, education, criminal record, credit history, motor vehicle, and license record checks. Once Wag! receives your completed background check from Vetty, we will use the results to make our decision and inform you of this decision via email.

Please note that you will need to provide a valid Driver's License, State Issued ID, US Passport, or Permanent Resident Card. Vetty cannot accept any form of ID that is past its expiration date.

How do I check the status of my application?

To check the status of your application, please click on the “[Portal Link]” found in all communications from Wag! throughout the sign up process. To check the status of your background check, visit applicant.vetty.co/login.

I signed up but I have not gotten any emails from Wag!.

If you have not received any email communications from Wag! after completing the sign up process, it is likely that our emails have gone into your spam or junk folder. Please be sure to periodically check any spam or junk folders throughout the application process. 

What happens if I fail the pet care quiz?

If you do not pass the pet care quiz, your application will be rejected, however, you will be allowed one additional attempt to pass the quiz.

If I’ve already signed up, do I have to go through the entire sign up process again?

If your application was approved, download the Pet Caregiver app from the App Store (iOS) or Play Store (Android) and sign-in to your account using your Pet Caregiver Credentials. Type "Wag Pet Caregiver" into the app store search bar or tap here from your mobile device!

If your application was rejected due to low quiz scores or your application timed out due to inactivity, you will be allowed one additional attempt. If your application was rejected for any other reason, you will not be able to reapply.

When and how do Pet Caregivers get paid?

Pet Caregivers are paid through Stripe, a third party payment processing system. Payouts are released on Fridays for the services completed the previous week. Most Pet Caregivers also qualify for Instant Pay.

Are Pet Caregivers employees of Wag!?

No, all Pet Caregivers on the platform are considered independent contractors. As an independent contractor, you are the owner of your own independent pet care business and as such, a pet caregiver is not an employee of Wag!.

Will I qualify for health insurance and benefits?

No, you will not receive health insurance or benefits as an independent contractor. Wag! has teamed up with Stride Health to help Pet Caregivers using Wag! navigate their own insurances.

When do I get my Wag! T-Shirt?

If you opted in to receive a Wag! T-Shirt, you’ll receive a tracking number via email from Shipwire. Your shirt should be delivered within 5 business days. If you’ve been approved to use the Wag! platform and you have not received an email from Shipwire with a tracking number, please contact Customer Support via the Help Tab in the Walker App.

If my application was previously rejected, can I sign up again?

If your application was rejected due to low quiz scores or your application timed out due to inactivity, you will be allowed one additional attempt. If your application was rejected for any other reason, you will not be able to reapply.