5

Instant Pay

What is Instant Pay? How quickly can I get my payment?

Instant Pay allows eligible Pet Caregivers to instantly send money they’ve earned using the Wag! platform to an eligible debit card. A payment initiated with Instant Pay typically appears in the associated account within 30 minutes, but may take longer depending on your bank’s processing time. A 3% fee is deducted from each Instant Payment.

Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account. The standard weekly payment is still available for no fee. 

Am I required to use Instant Pay?

No. If you choose not to initiate Instant Pay, you will receive standard weekly payments, which are processed every Tuesday and paid out every Friday.

How do I sign up for Instant Pay?

You do not need to sign up for Instant Pay; you will, however, need to add a debit card to your Stripe account to use Instant Pay. 

Note: Adding a debit card to your Stripe account will default Stripe Instant Pay AND weekly payments to that debit card. To have your weekly payouts sent to your bank account, you need to have only ONE debit card and ONE bank account set up in Stripe. Pre-paid debit cards are not supported at this time. 

Is there a fee for Instant Pay?

The Instant Pay fee is 3% of the eligible payment amount, with a minimum fee of $1.99 and a minimum total payout of more than $1 (your "total payout" is the amount earned minus the Instant Pay fee). You will be able to view your “Total Payment” (the amount of money eligible for Instant Pay minus the fee) before requesting to initiate Instant Pay. 

Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account. Your standard weekly payment is still available for no fee. 

Am I eligible to use Instant Pay?

To be eligible for Instant Pay on the Wag! platform, Pet Caregivers must (1) have been activated on the Wag! platform at least 30 days prior to the payment initiation, (2) completed at least 10 services via the Wag! platform, and (3) have successfully received at least one standard weekly payment through Stripe. Additionally, Pet Caregivers must be in good standing on the Wag! platform (not suspended or deactivated). Instant Pay requests can be initiated for amounts greater than the minimum fee amount ($1.99) to an eligible debit card on the Pet Caregiver's Stripe account.

I didn’t see my payment immediately, what should I do?

When you successfully initiate an Instant Pay transaction, the status “Processing” will be displayed next to the Instant Pay symbol in the "Payments" screen on your app. When the transaction is successful, the status will be updated to “Completed.” If it has not been updated to “Completed” within 30 minutes, please be patient, as bank processing times may vary. If the transaction is marked as “Completed,” but you do not see the money appear in your account, please contact your bank.

When contacting your bank about a payment sent to your debit card, please note that money will appear as an original credit transaction (OCT), not an ACH or direct deposit.

Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account.

When can I initiate instant pay?

Instant payments can be initiated 24 hours a day, 365 days a year.

Why do standard weekly payments arrive slower than Instant Payments?

Standard weekly payments are processed using ACH bank processing, which typically takes 1-3 business days to appear in your account. Instant Pay is processed using a debit card, which allows the money to appear in your account more quickly.

Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account.

How do I know if my debit card is eligible for Instant Pay?

Most debit cards from major banks are supported, and more bank debit cards are being added over time. Please contact Stripe if you have a question about whether your debit card is supported.

Why is the eligible Instant Pay amount different from the displayed standard weekly amount?

A pay period starts on a Tuesday and ends the following Monday. Earnings accrued during that pay period will be transferred to your bank account on the following Friday (4 days after the pay period ends). Instant Pay can include funds outside of a standard pay period. You will be able to keep track of what services are included in a payment (whether a standard weekly payment or an Instant Payment) via the "Past Payments" screen in the Walker App.

Was this article helpful?
Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Yes5
  • 5 Likes
  • 1 mth agoLast active
  • 14912Views
  • 1 Following