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Cancellation Fees

Will I receive a cancellation fee?

  • You will only receive a cancellation fee for a cancelled Walk or Drop-In if the Pet Parent cancels the service less than 1 hour before the scheduled Start Time and you have already hit “On My Way.”
  • You will only receive a cancellation fee for Overnight Care (Sitting or Boarding) or In-Home Training if the Pet Parent cancels less than 24 hours before the scheduled Start Time.
  • There are currently no cancellation fees issued for Digital Training Services.
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