Click here for information about In-Home Training.
What is Digital Training?
Digital Training sessions are 30 minutes sessions with a Trainer that are completed via video chat in the Wag! App. Digital Training is $30 per session for up to three pets. There are Pet Caregivers on Wag! that specialize in training all kinds of pets! All Digital Training sessions must be scheduled in advance.
How do I access my Digital Training session?
You will access your Digital Training through the Wag! App via a video chat room. We highly recommend communicating with your Trainer through the app prior to your Digital Training session to coordinate an exact time you are both available to start. Once the trainer starts the video chat, the time clock cannot be reset. The clock starts as soon as the Trainer enters the video chat. A timer will be displayed on screen during the training session. The video chat session will automatically disconnect at the 35-minute mark.
What if my Trainer or I have technical issues and gets disconnected during a Digital Training session?
Once the timer starts, it cannot be reset or paused. You may rejoin the video chat session if you were disconnected and pick up where you left off. If you or your Trainer have a prolonged disconnect that severely impacted your Digital Training session, please contact Customer Service via the "Help" tab in the app.