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Cancellation Policy

Walks or Drop-Ins: In the event that you need to cancel a walk or drop-in, a $5 cancellation fee will be applied if the walk or drop-in is canceled within 24 hours of the scheduled service. If the walk or drop-in is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk or drop-in is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.


In-Home Training: In the event that you need to cancel an in-home training, a $10 cancellation fee will be applied if the in-home training is cancelled within 24-hours of the scheduled service. If the in-home training is cancelled more than 24 hours in advance, there will be no cancellation fee. If the in-home training is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.


Overnight Services: In the event you need to cancel a boarding or sitting, a $40 cancellation fee will be applied if the boarding or sitting has been assigned to a Pet Caregiver. If the boarding or sitting is canceled before a Pet Caregiver has been confirmed, there will be no cancellation fee.  

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