Chatting with Pet Parents

How do I contact a Pet Parent?

You can communicate with the Pet Parent from the Walker App through our in-app chat feature. You can send a chat by tapping the "Messages" icon at the bottom of the Home Screen, then tapping the conversation you'd like to continue. To initiate a brand new chat with a Pet Parent, you must have a service booked with them. Navigate to the "Booked" tab, tap on the related service, and tap "Contact Pet Parent" OR tap "Chat" from the Live Service if you're on a live service. Chats will expire after 10 days of inactivity.

How will I be notified about new messages?

Wag! will alert you via push notification when you receive a message. For the best experience, we recommend enabling push notifications for the Walker App and checking your messages tab frequently.

Can I send videos via chat?

No. Video is currently not supported.

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