Walks

One-Time Walks

What are One-Time Walks?

One-time walks are a scheduled, one-time commitment of either 20, 30, or 60 minutes. These walks are a great option for Pet Caregivers who need a flexible schedule.

Can Pet Parents book several One-Time Walks at once?

Yes! It’s important to note that Pet Parents may request more than one “one-time” walk per week. In this instance, you’ll see which days the Pet Parent has requested their dog to be walked, with the “One-Time” label underneath the time and walk length. This means these walks are only for the upcoming week, not a request for a recurring schedule.

Where do I see the walk type in the app?

The walk type will be noted below the requested time and walk length. The service will be listed as a one-time walk, on-demand walk, or recurring walk.

To view the walks available in your area, click here.

On-Demand

What is an On-Demand Walk?

On-Demand Walks, shown in the Walker App as "ASAP," are walks that have not been scheduled in advanced by the Pet Parent. Instead, the Pet Parent requests the walk to occur as soon as possible.

How do I know if a walk is On-Demand?

On-Demand Walks will appear in the Walker App as "ASAP" and will typically reflect a start time within the next 30-minutes.

What if the start time for an ASAP or On-Demand Walk has passed?

If you see an On-Demand Walk in the Available Walks Feed with a start time that has already passed, the Pet Parent has been waiting longer than usual for a Pet Caregiver to opt-in. If you're available, feel free to opt-in to the service!

I opted in to an On-Demand Walk but I wasn't approved, and the Walk is still in my Feed. What do I do?

The Walk was already accepted by another Pet Caregiver. It will disappear from your Feed shortly.

Recurring

What is a Recurring Service?

Recurring services repeat each week on the same day(s) and time(s). These walks typically require a commitment of 3+ months and allow Pet Caregivers to keep a consistent, set schedule.

What if I'm unavailable for for one of the services in a Recurring Schedule?

In the event you’re unavailable for a service in your recurring schedule, you can request a cover.  Pet Caregivers recommend submitting a request two weeks in advance to give ample time to find a cover and help ensure the Pet Parent is receiving the quality of service he or she expects.

Overnight Care

Sitting

What is a Sitting?

A Sitting is Overnight Care that takes place at the Pet Parent's Home. During the day, Pet Caregivers will keep the pet company and take care of them, including regular feeding & potty breaks, and of course plenty of snuggles! It's best practice to communicate with the Pet Parent as you prepare for a Sitting to ensure all their needs and expectations are met. 

Am I able to leave during a Sitting?

Pet Caregivers can come and go during the day, but they are encouraged to be with the pet(s) as much as possible and not leave for more than a few hours at a time.

Can I book other services while I have an active Sitting?

While Pet Caregivers can only have one active Overnight Care appointment at a time, they are still able to schedule Walks and Drop-Ins. It's best for Pet Caregivers to keep in mind the Pet Parent's expectations for the sitting or boarding while performing other services on the platform. It's best practice to communicate with the Pet Parent as you prepare for a Boarding to ensure all their needs and expectations are met.

Boarding

What is a Boarding?

A Boarding is Overnight Care that takes place at the Pet Caregiver's home. Pet Caregivers will keep the pet company and take care of them, including regular feeding & potty breaks, and of course plenty of snuggles! It's best practice to communicate with the Pet Parent as you prepare for a Boarding to ensure all their needs and expectations are met. 

Do I need to pick up and drop off the pets?

Pet Parents can request their pets to be picked up and dropped for an additional fee. Pet Caregivers will receive an additional payment for pick-up and drop-off as well.

Am I able to leave during a Boarding?

Pet Caregivers can come and go during the day, but they are encouraged to be with the pet(s) as much as possible and not leave for more than a few hours at a time.

Can I book other services while I have an active Boarding?

While Pet Caregivers can only have one active Overnight Care appointment at a time, they are still able to schedule Walks and Drop-Ins. It's best for Pet Caregivers to keep in mind the Pet Parent's expectations for the sitting or boarding while performing other services on the platform. It's best practice to communicate with the Pet Parent as you prepare for a Boarding to ensure all their needs and expectations are met. 

Preparing For Transportation

Do I need to pick up the pet?

If a Pet Parent requires you to pick up their pet for a Boarding appointment, it will be listed in the details of the service, which you'll see before opting-in.

How do I transport a pet?

If you’ve booked a Boarding with a transportation component, it’s important to know how to safely and securely transport the dog from the Pet Parent’s home to yours, and back!

It’s the Pet Parent’s responsibility to provide adequate equipment for the transportation of their pup.  This can include a dog seat belt or harness and/or crate. Crates are a good option to help ensure the pup’s safety when traveling, especially when in a car.  If you use a crate, make sure that the crate is the correct size for the dog being transported and that the crate is securely anchored to the vehicle. This can be done in a variety of ways, so be sure you choose the correct option for the dog, and crate being used.

For tips specific to driving with a dog, check out these helpful tips from Robert Cabral: Road Trip: Driving With Your Dog

Training

Digital Training

What is Digital Training?

Digital Training is a 30-minute training service that occurs virtually, via video chat.

What happens during a Digital Training session?

The sky's the limit! What happens and what is covered during a Digital Training session is up to you and the Pet Parent. Some Pet Caregivers find it useful to coordinate goals with the Pet Parent prior to the scheduled service.

When can a Training be booked?

Training sessions are available between 8 AM and 8:30 PM, 7 days a week.

How many dogs are included in a Training session?

Up to three pets can be included, however, Training sessions are intended for one pet.

Can Pet Parents book urgent or on-demand Training sessions?

No, all Training sessions must be scheduled in advance.

How do I access the Digital Training session?

You will access your Digital Training through the Wag! App via a video chat room. 

Do I need to allow permissions on my device?

Yes, you  will need to allow permissions for the following:

  • Camera
  • Microphone
  • External Storage

What if I log into the Digital Training later than the scheduled time? -or- What if the Pet Parent is late?

We highly recommend communicating with the Pet Parent through the app prior to your Digital Training session to coordinate an exact time you are both available to start. Once you start the video chat, the time clock cannot be paused or reset. 

When does the 30 minutes start?

The clock starts as soon as the Trainer enters the video chat. A timer will be displayed on screen during the training session to help keep track of time. 

What happens if the Digital Training goes over the 30 minute limit?

The video chat session will automatically disconnect at the 35 minute mark.

What if I or the Pet Parent have technical issues and get disconnected during the session?

Once the timer starts on the session, it cannot be reset or paused. You may rejoin the video chat session if you are disconnected and pick up where you left off. If you or the Pet Parent have a prolonged disconnect that severely impacts the Digital Training session, please contact Customer Service via the "Help" tab in the app. 

Can Pet Parents leave a tip?

Absolutely! Once the Digital Training session has ended the Pet Parent will be given the opportunity to leave a tip through the Wag! App.

Do I need to leave a report card?

Yes; you will leave you a report card for the Pet Parent in which you may want to include follow up notes, reminders, tips, or homework.

Can a Pet Parent rebook me directly for additional Training sessions?

Yes; after your initial session, Pet Parents are able to book with you directly from the Wag! App.

In-Home Training

What is In-home Training?

In-home Training is a 60-minute training service that occurs in-person, at the Pet Parent's home.

When can a Training be booked?

Training sessions are available between 8 AM and 8:30 PM, 7 days a week.

Can Pet Parents book urgent or on-demand Training sessions?

No, all Training sessions must be scheduled in advance.

How many dogs are included in a Training session?

Up to three pets can be included, however, Training sessions are intended for one pet.

Are Pet Parents expected to participate in Training sessions?

Training sessions are meant to be hands-on for Pet Parents, which provides an opportunity for them to learn how to correct or encourage behaviors with basic obedience techniques. This allows trainers to see the pets' normal routines and behaviors in a familiar setting and with familiar people. 

How should I start a Training session?

Because each lesson is unique, Pet Caregivers are encouraged to begin each session with an assessment of the Pet Parent’s needs and desired skills; these are then used to create an individualized plan for improvement using appropriate training methods.

Should I send anything to the Pet Parent before a Training session?

Some Pet Caregivers find it valuable to send Pet Parents materials to review leading up to their Training sessions. Sending videos and photos both during and after the session can also help to mark the progress of both the pet and Pet Parent.

Can a Pet Parent rebook me directly for additional Training sessions?

Yes; after your initial session, Pet Parents are able to book with you directly from the Wag! App.

 

NOTE: In-person Training sessions are only available in select markets.

Drop-Ins

Drop-Ins

What is a Drop-In?

Drop-Ins are 20-minute-long services booked by Pet Parents who are looking for a Pet Caregiver to quickly check-in on their pet(s).

What do I do during a Drop-In?

The Wag! and Walker Apps include Notes features for Pet Parents to include their expectations of the Drop-In prior to the Pet Caregiver accepting the service. As with any service, it's important to communicate with the Pet Parent if their expectations are unclear. You can communicate with the Pet Parent directly via the "Messages" tab in the Walker App.

How long is a Drop-In?

Drop-Ins last 20 minutes. 

What if the Pet Parent would like me to stay longer than 20 minutes?

In the event a Pet Parent would like the Pet Caregiver to stay longer than 20 minutes, it is recommended the Pet Parent books a 30- or 60-minute Walk in the app, and leaves explicit instructions for the Pet Caregiver around the type of service they’d like their pup to receive. You can communicate with the Pet Parent directly via the "Messages" tab in the Walker App.