The novel coronavirus ("COVID-19") remains on many of our minds. As life begins to return to normal and more Wag! Services are booked by Pet Parents, the health and safety of the Wag! community is our top priority.
With this in mind, we have launched an optional informational session for Pet Caregivers to learn about CDC recommendations in the context of pet care & dog walking. Most Pet Caregivers finish the session in under 5 minutes, and upon completion, the following 'Socially Distanced Pet Care' tag will be awarded to you and displayed on your profile:
IMPORTANT: When accessing the course, please enter the email address associated with your Wag! Walking account, or else we may not be able to display the tag on your profile automatically.
Frequently Asked Questions
- I never got an email about this. Can I still complete the session?
Yes! You can complete the session by visiting this link. When entering your information on the course page, please use the email address associated with your Wag! Walking account. If you use a different email, we will not be able to display the tag on your profile.
- How can I get the Socially Distanced Pet Care tag on my profile?
As soon as you complete the informational session, the 'Socially Distanced Pet Care' tag will appear on your profile. Please allow up to 24 hours for the tag to appear, but in most cases, the tag will appear instantly.
- I completed the session over 24 hours ago and I still haven't gotten the tag.
We're sorry to hear that! The most common cause of this issue is completing the course under an email address that is different from the email on file for your Wag! Walking account.
Please reach out to support under the 'Help' tab of the Wag! Walking app if the issue persists, and after verifying that you have fully completed the course we can manually add the tag to your profile.
Thank you for working with us to ensure the Wag! platform operates as safely as possible!