We’ve put together this FAQ to address questions that you, and other Pet Care Providers, may have about the updated Pet Care Provider Platform Use Agreement.
Why did Wag! update the Pet Care Provider Platform Use Agreement?
We updated the agreement to provide more clarity around the Pet Care Provider and Wag! relationship, and explain the rights and obligations of both parties.
What happens if I don’t sign the Pet Care Provider Platform Use Agreement?
Wag! reserves the right to block your access to the Platform if you do not sign the Pet Care Provider Platform Use Agreement by the specified deadline. This means you would no longer be able to request or accept Pet Care Opportunities through the Wag! Platform.
Do the updates to the Pet Care Provider Platform Use Agreement change what I will be paid?
No, this agreement does not change what you will be paid. However, Wag! will no longer limit your payout to 60% of the fee paid by the Pet Parent. Instead Wag! guarantees that you will be paid the exact value presented when you request and accept the Pet Care Opportunity.
Will I still receive 100% of my tips?
Yes, you still receive 100% of your tips.
Will I still get the $1 apparel bonus?
Yes, if you became a walker before April 26, 2019 you will still receive the $1 apparel bonus at this time. However, in the future we may provide additional communication around the requirements to earn that bonus, including uploading proof on to the Wag! application. We also plan to add other bonus types to celebrate other activities. All bonuses may change at any time.
What is the finder’s fee if I take Pet Parents off-platform?
Wag! connects Pet Parents looking for care with Pet Care Providers. In doing so, we incur a cost to find Pet Parents and Pet Care Providers, and the platform fee paid to Wag! is how we make our income. If Pet Parents and Pet Care providers go off-platform, their platform status is not affected but they must pay a fee to compensate us. For Pet Care Providers, the fee will be deducted from outstanding earnings. If the outstanding earnings are not enough, the Pet Care Provider will be invoiced for the remainder of the fee total. For Pet Parents, the fee will be charged to the credit card associated with their account.
How long does this agreement last?
There is no length of time to the agreement, and Pet Care Providers can terminate the agreement at any time. However, once a Pet Care Provider decides to request and accept a specific service, he or she is contractually obligated to complete that service.
What can Wag! do with the photos, videos, etc. that I take?
Use them to improve our Platform, including for marketing. You still own your own content.
The 30 minute grace period (the ability to begin the service 30 mins before or after the scheduled start time) is no longer in the agreement, why was it removed?
Pet Parents have different expectations with respect to the varying services that Pet Care Providers offer. Please confirm with your Pet Parent what a reasonable amount of time, and service start time, means for them based on their expectations.
Can you show me where I can find more about the deactivation policy?
Sure, we outlined the deactivation policy in section 13.