My Account

Payments/Finance

Cancellation Fees

In the event that you are on your way to a walk and the owner cancels the walk, you’ll receive a $10 cancellation payout for your time. If you haven’t clicked “On My Way” and an owner cancels the walk, you won’t receive this payment. 

Direct Deposit Information

You’ll receive your payment weekly (usually on Fridays, depending on your banking institution) via direct deposit through Stripe. Keeping your Stripe account up to date with your most current information, including address, bank account, and other details, is important to receiving your payments on time. To update your account details, open the Walker app, go to the Earnings screen, tap on the three dots in the upper right corner of the screen, and sign into your Stripe Dashboard.

Payment Cycles

Payments are processed every Tuesday and paid out every Friday. The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, the payout will appear in the following pay cycle.  

Payment Discrepancy

If there are any issues with your payments, please submit a Payment Discrepancy form here.

The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, your payout will appear in the following pay cycle.

1099 Independent Contractor (Tax Purposes)

If you make more than $600 in a calendar year with Wag!, a 1099 statement is generated by the first of February of the following year. For tax year 2019, you'll be able to access your 1099 statement in your Stripe Dashboard. To access your Stripe Dashboard, open the Walker app, go to the Earnings screen, and tap on the three dots in the upper right corner of the screen.

 

If you make less than $600, you will not receive a 1099 statement.

Referral Bonuses

To earn a referral bonus:

  • Click on the Wag! logo in the top left-hand corner →
  • Click on “Refer Pet Parents” →
  • Text an invite to pet parents you know who would love to use Wag! →
  • Once the pet parent has taken their first fully paid walk, you’ll receive your referral bonus!

To check the status of your referral bonuses:

  • Click on the Wag! Logo in the top left-hand corner →
  • Click on "Refer Pet Parents" →
  • Click the icon in the top right-hand corner to see your Invite Tracker (wifi symbol) →
  • Here you’ll be able to see the status of all the owners you have referred to the platform
  • Remember, you won’t receive your referral bonus until the new owner has taken their first fully paid walk on the platform!

To view your referral tracker, click here.

New Walkers: Stripe Connect Questions

What is Stripe Connect?

Stripe Connect is a platform that allows walkers to be paid for the services they offer on Wag!.


Why is Wag! moving away from Payable to Stripe Connect?

Back in 2017, Stripe acquired Payable and is now sunsetting the service. Stripe’s service for sending payments to independent contractors is called Stripe Connect.


What do I need to do as a walker to ensure my account is set up correctly?

New Walkers who are approved starting May 16, 2019, can see how to set up their Stripe Connect account here.


How do your pay periods work?

A pay period starts on a Tuesday and ends the following Monday. Earnings accrued during that pay period will be paid out to your bank account on the following Friday (4 days after the pay period ends).


How do I change my banking information in Stripe Connect?

As part of the existing account migration flow, you will be prompted to verify your Payable banking information. At this point, you may choose to change it.

If you need to update this information later:

  • In the Walker app, go to the Earnings screen →
  • Tap the three dots in the upper right corner →
  • Then tap "Sign into Stripe" →
  • You’ll then be taken directly to your Stripe.com dashboard, where you can edit your personal and banking information.

How can I see a list of all the payouts to my bank account?

In the Walker app, go to the Earnings screen, tap the three dots in the upper right corner, then tap Sign into Stripe. You’ll then be taken directly to your Stripe.com dashboard, where you can view a list of all the payouts to your bank account.


My Stripe Connect Dashboard says “Wag! Determines when your next payout arrives.” When does my next payout arrive?

Payouts occur on a weekly basis, every Friday. For payments accrued between Tuesday and the following Monday, the payout will be the following Friday.


How can I get my 1099?

  • From the Walker app, go to the Earnings screen →
  • Tap the three dots in the upper right corner →
  • Then tap Sign into Stripe →

Beginning January 2020, you’ll see a 1099 in your Stripe dashboard if you have earned more than $600 in the calendar year 2019.

New Walkers: How to Set Up Stripe Connect

If you are a walker that was approved after May 16, 2019, congrats! Here are the steps to set up your Stripe Connect account.

  1. After your application is approved, you’ll receive an email from Wag! that will prompt you to download the Walker app. Tap on the link to download the app →
  2. You’ll first need to create a password →
  3. Download and Install the Wag! Walker app →
  4. Tap on the Wag! Walker app icon to open it →
    • If you are on iOS, you’ll need to trust the app first. Go to iOS Settings > General > Device Management > Tap ‘WAG LABS INC.’ in the Enterprise App section > Tap Trust > Tap Confirm.
  5. Log in. You’ll see a prompt to set up a new Stripe Connect account →
  6. Confirm your email and phone number are correct →
  7. Verify your phone number →
  8. Fill out your banking information (where you want to receive your payouts) →
  9. Success! You're all set.

To return to the Walker app, click here!

Existing Walkers: Stripe Connect Questions

What is Stripe Connect?

Stripe Connect is a platform that allows walkers to be paid for the services they offer on Wag!.

 

Why is Wag! Moving away from Payable to Stripe Connect?

Back in 2017, Stripe acquired Payable and is now sunsetting the service. Stripe’s service for  sending payments to independent contractors is called Stripe Connect.

 

What do I need to do as a walker to ensure my account is set up correctly?

  1. New Walkers who are approved starting May 15, 2019: See How To Set Up Stripe Connect - New Walkers

  2. Existing Walkers who were approved before May 15, 2019: See How to Set Up Stripe Connect - Existing Walkers

 

Why are you asking me to log in again, and to reset my password?

Wag! takes your account security seriously. As part of the Stripe Connect rollout, all walkers are required to set up strong passwords. This will help guard your account and your Stripe payment data against security threats.

 

I already had a Payable account, and I’ve migrated my account to Stripe Connect. When will my payments start going through Stripe Connect instead of Payable?

If you followed the prompts and completed account migration between June 18 - June 24:

  • Payments start going through Stripe: June 25

  • Last ACH payout sent through Payable: June 28

  • First ACH payout sent through Stripe: July 5

If you followed the prompts and completed account migration between June 25 - July 1:

  • Payments start going through Stripe: July 2

  • Last ACH payout sent through Payable: July 5

  • First ACH payout sent through Stripe: July 12

If you followed the prompts and completed account migration between July 2 - July 8:

  • Payments start going through Stripe: July 9

  • Last ACH payout sent through Payable: July 12

  • First ACH payout sent through Stripe: July 19

If you followed the prompts and completed account migration between July 9 - July 15:

  • Payments start going through Stripe: July 16

  • Last ACH payout sent through Payable: July 19

  • First ACH payout sent through Stripe: July 26

If you followed the prompts and completed account migration between July 16 - July 22:

  • Payments start going through Stripe: July 23

  • Last ACH payout sent through Payable: July 26

  • First ACH payout sent through Stripe: August 2

If you followed the prompts and completed account migration between July 23 - July 29:

  • Payments start going through Stripe: July 30

  • Last ACH payout sent through Payable: August 2

  • First ACH payout sent through Stripe: August 9

If you migrated on or after July 29, all pending payments made starting that date will be held for you until you complete account migration. At that point, those payments will be processed, and they will be paid out to you the following Friday after migration. Starting July 30, if you have not yet migrated to Stripe Connect, you will not be able to take any further action in the Wag! Walker app. You must migrate your Payable account to Stripe Connect before using the features in the app.

 

How do pay periods work?

A pay period starts on a Tuesday and ends the following Monday. Earnings accrued during that pay period will be paid out to your bank account on the following Friday (4 days after the pay period ends).

 

My earnings screen looks different - what did you change?

As part of the Stripe Connect rollout, we’ve redesigned the Earnings screen to be your one-stop shop regarding all the payments you’ve earned. This page will now be sorted by pay period, so you can see a list of all the transactions that sum up to the total amount you receive in your bank account. You’ll also now see any manual adjustments (deductions or credits) applied to your account, and will list the reason why this adjustment was made.

Previously, you were able to log into your Payable account to view payments that you couldn’t see in-app. Now, your Earnings screen displays all the payments for that pay period that will be paid out to you. The only reason you would need to access the Stripe Connect Dashboard are to change your personal and banking information, view a list of payouts, and access your 1099.

 

How do I change my banking information in Stripe Connect?

As part of the existing account migration flow, you will be prompted to verify your Payable banking information. At this point, you may choose to change it.

If you need to update this information later -- In the Walker app, go to the Earnings screen, tap the three dots in the upper right corner, then tap Sign into Stripe. You’ll then be taken directly to your Stripe.com dashboard, where you can edit your personal and banking information.

 

How can I see a list of all the payouts to my bank account?

In the Walker app, go to the Earnings screen, tap the three dots in the upper right corner, then tap Sign into Stripe. You’ll then be taken directly to your Stripe dashboard, where you can view a list of all the payouts to your bank account. Note that you can only access your Stripe dashboard through the Walker app - you won't be able to access your Stripe dashboard by logging in via Stripe.com.

 

My Stripe Connect Dashboard says “Wag! Determines when your next payout arrives.” When does my next payout arrive?

Payouts occur on a weekly basis, every Friday. For payments accrued between Tuesday and the following Monday, the payout will be the following Friday.

 

My Stripe Connect Dashboard reads $0 balance even though the Walker App says I have a positive balance. Why?

The Earnings screen in the Walker App always reflects the most recent and updated information on what you’ll get paid. The Stripe Connect Dashboard will read $0 balance until Wednesday right after the pay period closes, at which point it will update to the balance you’ll be paid out. After that balance has reached your bank account, it will reset back to $0. At any point in the pay period, to check how much you’ll get paid, please visit the Earnings screen in the Walker App.

 

How can I get my 1099?

From the Walker app, go to the Earnings screen, tap the three dots in the upper right corner, then tap Sign into Stripe. Beginning January 2020, you’ll see a 1099 in your Stripe dashboard if you have earned more than $600 in calendar year 2019. This 1099 will cover both Payable and Stripe.

 

I was able to do something with Payable that I can’t do with Stripe Connect anymore.

We’d love to hear your feedback. Please go to the Walker App > Help > Tell Us How We Can Improve to leave feedback. We’ll also pass it along to Stripe.

Existing Walkers: How to Migrate to Stripe Connect

To migrate your existing Payable account to Strip Connect:

  1. Open the Wag! Walker app. (If you don’t already have it installed, download it here.)

  2. You’ll see a prompt to migrate to Stripe Connect.

  3. Log in again to verify your identity. If your password is not secure enough, you’ll need to create a more secure password before proceeding.

  4. You’ll be navigated to Stripe.com. Enter your phone number and email address.

  5. Enter the 6-digit code that Stripe sent you via SMS to verify your phone number.

  6. Confirm your personal and banking information is correct. This is information that you’ve already entered in Payable.

  7. Success! Tap “here” to return to the Walker App.

Technical App Issues

iOS

Hardware Requirement: iOS 9.0 and iPhone 5 and above.

Walk Filled (Sad Pug): This means that the walk has been filled by another walker.

Not Receiving Push Notifications: If you get a new phone, logging out and back in on the new phone should enable push notifications. If this doesn’t work:

  • Go to your phone’s Settings app (not the Walker app settings page) →
  • Scroll down to the Wag! Walker app (near the bottom of the list) →
  • Click the Wag Walker settings page →
  • Click on Notifications →
  • Switch “Allow Notifications” off and then on again.
  • Your notifications should reset, and you’re all done!
Android

Hardware Requirement: Android 4.2 and above

Walk Filled (Sad Pug): This means that the walk has been filled by another walker.

Not Receiving Push Notifications: If you get a new phone, logging out and back in on the new phone should enable push notifications. If this doesn’t work, go to your phone’s settings (not the walker app settings page) and find the Wag! Walker app and then disable and re-enable push notifications.