My Account

Payments/Finance

Cancellation Fees

In the event that you are on your way to a walk and the owner cancels the walk, you’ll receive a $10 cancellation payout for your time. If you haven’t clicked “On My Way” and an owner cancels the walk, you won’t receive this payment. 

Direct Deposit Information

You’ll receive your payment weekly (on Fridays) via direct deposit through Payable. Keeping your Payable account up to date with your most current information, including address, bank account, and other details, is important to receiving your payments on time. To update your account details, log in to your Payable account and make the appropriate adjustments.

Payment Cycles

Payments are processed every Tuesday and paid out every Friday. The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, the payout will appear in the following pay cycle.  

Payment Discrepancy

If there are any issues with your payments, please submit a Payment Discrepancy form here.

The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, your payout will appear in the following pay cycle.

1099 Independent Contractor (Tax Purposes)

If you make more than $600 in a calendar year with Wag!, a 1099 statement is generated by the first of February of the following year. You may download a PDF of this statement in your Payable Account or choose to have one mailed to you. For more information, visit https://payable.com/taxes/understanding-your-wag-1099

 

If you make less than $600, you will not receive a 1099 statement.

Referral Bonuses

To earn a referral bonus:

  • Click on the Wag! logo in the top left-hand corner →
  • Click on “Refer Pet Parents” →
  • Text an invite to pet parents you know who would love to use Wag! →
  • Once the pet parent has taken their first fully paid walk, you’ll receive your referral bonus through Payable!

To check the status of your referral bonuses:

  • Click on the Wag! Logo in the top left-hand corner →
  • Click on "Refer Pet Parents" →
  • Click the icon in the top right-hand corner to see your Invite Tracker (wifi symbol) →
  • Here you’ll be able to see the status of all the owners you have referred to the platform
  • Remember, you won’t receive your referral bonus until the new owner has taken their first fully paid walk on the platform!

To view your referral tracker, click here.

New Walkers: Stripe Connect Questions

What is Stripe Connect?

Stripe Connect is a platform that allows walkers to be paid for the services they offer on Wag!.


Why is Wag! moving away from Payable to Stripe Connect?

Back in 2017, Stripe acquired Payable and is now sunsetting the service. Stripe’s service for sending payments to independent contractors is called Stripe Connect.


What do I need to do as a walker to ensure my account is set up correctly?

New Walkers who are approved starting May 16, 2019, can see how to set up their Stripe Connect account here.


How do your pay periods work?

A pay period starts on a Tuesday and ends the following Monday. Earnings accrued during that pay period will be paid out to your bank account on the following Friday (4 days after the pay period ends).


How do I change my banking information in Stripe Connect?

As part of the existing account migration flow, you will be prompted to verify your Payable banking information. At this point, you may choose to change it.

If you need to update this information later:

  • In the Walker app, go to the Earnings screen →
  • Tap the three dots in the upper right corner →
  • Then tap "Sign into Stripe" →
  • You’ll then be taken directly to your Stripe.com dashboard, where you can edit your personal and banking information.

How can I see a list of all the payouts to my bank account?

In the Walker app, go to the Earnings screen, tap the three dots in the upper right corner, then tap Sign into Stripe. You’ll then be taken directly to your Stripe.com dashboard, where you can view a list of all the payouts to your bank account.


My Stripe Connect Dashboard says “Wag! Determines when your next payout arrives.” When does my next payout arrive?

Payouts occur on a weekly basis, every Friday. For payments accrued between Tuesday and the following Monday, the payout will be the following Friday.


How can I get my 1099?

  • From the Walker app, go to the Earnings screen →
  • Tap the three dots in the upper right corner →
  • Then tap Sign into Stripe →

Beginning January 2020, you’ll see a 1099 in your Stripe dashboard if you have earned more than $600 in the calendar year 2019.

New Walkers: How to Set Up Stripe Connect

If you are a walker that was approved after May 16, 2019, congrats! Here are the steps to set up your Stripe Connect account.

  1. After your application is approved, you’ll receive an email from Wag! that will prompt you to download the Walker app. Tap on the link to download the app →
  2. You’ll first need to create a password →
  3. Download and Install the Wag! Walker app →
  4. Tap on the Wag! Walker app icon to open it →
    • If you are on iOS, you’ll need to trust the app first. Go to iOS Settings > General > Device Management > Tap ‘WAG LABS INC.’ in the Enterprise App section > Tap Trust > Tap Confirm.
  5. Log in. You’ll see a prompt to set up a new Stripe Connect account →
  6. Confirm your email and phone number are correct →
  7. Verify your phone number →
  8. Fill out your banking information (where you want to receive your payouts) →
  9. Success! You're all set.

To return to the Walker app, click here!

Technical App Issues

iOS

Hardware Requirement: iOS 9.0 and iPhone 5 and above.

Walk Filled (Sad Pug): This means that the walk has been filled by another walker.

Not Receiving Push Notifications: If you get a new phone, logging out and back in on the new phone should enable push notifications. If this doesn’t work:

  • Go to your phone’s Settings app (not the Walker app settings page) →
  • Scroll down to the Wag! Walker app (near the bottom of the list) →
  • Click the Wag Walker settings page →
  • Click on Notifications →
  • Switch “Allow Notifications” off and then on again.
  • Your notifications should reset, and you’re all done!
Android

Hardware Requirement: Android 4.2 and above

Walk Filled (Sad Pug): This means that the walk has been filled by another walker.

Not Receiving Push Notifications: If you get a new phone, logging out and back in on the new phone should enable push notifications. If this doesn’t work, go to your phone’s settings (not the walker app settings page) and find the Wag! Walker app and then disable and re-enable push notifications.