Pet Caregivers

How do I access the Pet Parent's home?

The most common home access method is a Wag! Lockbox, but Pet Parents might also use a non-Wag! branded lock box, place the key in a secure/hidden location, leave the key with a doorman, or indicate that someone is home. After you have clicked “On My Way,” you'll be able to view the Access Notes. On occasion, a Pet Parent may have forgotten to provide their information. In this case, we recommend that you contact the Pet Parent via in-app chat.

How do I view the Access Notes?

Android: Tap the "key" icon near the bottom of your screen.

iOS: Tap the "Notes & Access" notepad.

What if I can't access the home?

Be sure to coordinate with the Pet Parent ahead of time if their access notes are incomplete for an upcoming service. If you've arrived at a home and cannot gain entry, we recommend that you contact the Pet Parent.

4-Digit Wag! Lockbox Troubleshooting

• Make sure numbers are correct and lined up properly
• Try wiggling the side grooves, where you hold the lockbox to open the door
• Try tapping the back and bottom of the lockbox
• Use a key or other item to try and pry open the door — prying gently so as not to break the lockbox
• Contact the Pet Parent for additional home access information

3-Digit Wag! Lockbox Troubleshooting

• Make sure numbers are correct and lined up properly
• Tap the back of the lockbox with the palm of your hand
• Add pressure to the door to close it tight immediately before you pull the door open
• Use a key or other item to try and pry open door — prying gently so as not to break the lockbox
• Contact the Pet Parent for additional home access information