Ways to Access the Home

Access Notes

How do I access the Pet Parent's home?

The most common home access method is a Wag! Lockbox, but Pet Parents might also use a non-Wag! branded lock box, place the key in a secure/hidden location, leave the key with a doorman, or indicate that someone is home. You be able to see the Access Notes once you've tapped "On My Way."

How do I view the Access Notes?

Android: Tap the "key" icon near the bottom of your screen.

iOS: Tap the "Notes & Access" notepad.

What if I can't access the home?

After you have clicked β€œOn My Way,” you'll be able to vie the Access Notes. On occasion, a Pet Parent may have forgotten to provide their information. In this case, we recommend that you contact the Pet Parent via in-app chat.

4-Digit Shurlok Brand

4-Digit Wag! Lockbox Troubleshooting

  • Make sure numbers are correct and lined up properly
  • Try wiggling the side grooves, where you hold the lockbox to open the door
  • Try tapping the back and bottom of the lockbox
  • Use a key or other item to try and pry open the door β€” prying gently so as not to break the lockbox
  • Contact the Pet Parent for additional home access information
3-Digit Master Lok Brand

3-Digit Wag! Lockbox Troubleshooting

  • Make sure numbers are correct and lined up properly
  • Tap the back of the lockbox with the palm of your hand
  • Add pressure to the door to close it tight immediately before you pull the door open
  • Use a key or other item to try and pry open door β€” prying gently so as not to break the lockbox
  • Contact the Pet Parent for additional home access information