How do I access the Pet Parent's home?
The most common home access method is a Wag! Lockbox, but Pet Parents might also use a non-Wag! branded lock box, place the key in a secure/hidden location, leave the key with a doorman, or indicate that someone is home. After you have clicked “On My Way,” you'll be able to view the Access Notes. On occasion, a Pet Parent may have forgotten to provide their information. In this case, we recommend that you contact the Pet Parent via in-app chat.
How do I view the Access Notes?
Android: Tap the "key" icon near the bottom of your screen.
iOS: Tap the "Notes & Access" notepad.
What if I can't access the home?
Be sure to coordinate with the Pet Parent ahead of time if their access notes are incomplete for an upcoming service. If you've arrived at a home and cannot gain entry, we recommend that you contact the Pet Parent.