How Wag! Works

Tips from Other Pet Caregivers

Service Animals

If you require a service animal, it's recommended to follow these steps:

  • Add the information about requiring a service animal to your public bio
  • Prior to the service, reach out to the pet parent and inform them of the need for the service animal
  • If the service animal assists you on the walk, please ask the pet parent if they have any safety issues with their own dogs that may put you or the animals in danger
    • If no, complete the service as normal
    • If yes, please submit a cover through the app 

Navigating The App

As an app-based platform, efficient navigation of the app can play a major role in a successful service. Pet Caregivers on the platform have found success in preparing to perform a service with Wag! by doing the following:

  • Completing their test walk
  • Familiarizing themselves with the app navigation and features
  • Reading the Terms of Services
  • Reading the Pet Caregivers section of the Wag! help center

Keeping Keys Safe

A Pet Parent places a great deal of trust in Pet Caregivers to access their property and care for their dog(s). Pet Caregivers have shared the following tips for keeping a Pet Parent’s keys safe:

  • Put the key back in its original spot before heading out on the walk
  • Make sure the key is secure prior to ending the service
  • If for any reason you are unable to lock up, make sure to indicate this in the app upon completion of the service 
  • Ensure the property is secured in the same way it was when you arrived
  • If keys are misplaced, contact the Pet Parent and Customer Service for assistance 

Security and Home Access

Staying safe and making thoughtful decisions are important to the wellbeing of Pet Caregivers, Pet Parents, and the dogs using Wag!. Pet Caregivers have found success in staying safe and making thoughtful decisions by doing the following:

  • Entering a Pet Parent's home through designated doors / entries
  • Avoiding unsafe situations
  • Avoiding entering or accessing areas of the home not necessary to completing a service
  • Remaining aware of their surroundings

Picking Up After The Pup

Dog waste can spread disease and become a smelly nuisance. In addition, many jurisdictions will issue a citation for dog waste that has not been picked up. Pet Caregivers have shared the following suggestions:

  • Before leaving on the walk, be sure you have something handy to pick up after the dog(s)
  • Clean up the dog’s waste while on the walk
  • It is a good idea to keep a few bags on hand at all times
  • If a citation is issued, work respectfully with the local officials while communicating with the Pet Parent and Wag! customer service

Have additional tips or tricks for completing a safe and efficient service? Tell us at feedback@wagwalking.com!

Why Join Wag!?

Why Join Wag!?

Wag! offers you the chance to work with dogs on a daily basis while making money.

How flexible can I be with my schedule? 

While walking with Wag!, you’re able to set your own schedule, spend time outdoors, and exercise, all while hanging out with playful dogs and putting your knowledge and experience with dogs to work. What could be better?

 

How do I apply?
You can submit an application to become a Pet Caregiver here.

What is the process to apply?
A step by step guide to the application process can be found here. The entire process can generally take 1 to 3 weeks, depended on how long it takes for us to receive all the necessary information. 

Walker Sign-Up Process

  

General Information

Wag! makes safety a priority for all dogs, Pet Caregivers, Pet Parents and others on the Platform. Vaccinations help prevent dog diseases, aid in avoiding costly treatments for animal illnesses and even prevent the spread of certain diseases to humans. Wag! maintains a strict Vaccination Policy prohibiting unvaccinated dogs on the Platform. This means that in order to be eligible to receive a Service (walk, drop-in, boarding, sitting or grooming), each dog must have the following up-to-date shots and vaccines: DA2PPV, Bordetella, and Rabies.  Your veterinarian may also recommend others specifically relevant to your dog.  In addition, for areas that have a high incidence, Wag! also recommends the flu vaccination.

Make Money with Wag!

How much would I get paid per service?

The amount of money you make per walk varies based on location and walk length. On average, a Pet Caregiver will currently make $12 + tip for a 30-minute walk. For a boarding or sitting service, the current base pay per night is $26.

What about tips?

Any tips go 100% to you.

What if a Pet Parent has more than one dog? 

If a Pet Parent has more than one dog, you will receive an "Additional Dog Fee" of at least $3 per additional dog, depending on the service.

If I'm assigned to an overnight service that includes transportation, do I get paid more?

For boardings that require transporting the dog(s) from the Pet Parent's residence to your own, you will receive $15 round trip. 

Am I able to see what the payout is before accepting the service?

Additionally, you’ll be able to see the payout per walk before requesting and agreeing to the walk. This ensures transparency before you commit to a service.

Approved Walkers

Stride

What is Stride?

Wag! has partnered with Stride to provide Pet Caregivers with health and financial resources during the COVID-19 pandemic and beyond. For any questions about Stride and any of its offerings, please visit their help center directly.

 

What can Stride provide assistance with?

  • Stride can provide information and assistance in understanding the CARES Act, COVID-19 financial support and relief, and general tax information for the gig economy worker. To learn more, visit COVID-19 Financial Support
  • Stride provides resources to make it as easy as possible for gig economy workers when it comes to purchasing health, dental, vision, and life insurances. To learn more about your eligibility, click here.
  • Information regarding your eligibility for unemployment during the COVID-19 pandemic and how to navigate Pandemic Unemployment Assistance (PUA).
  • For more information on the ways Stride can help, check out our Wag! + Stride COVID-19 Resource Guide.

 

Please note that your use of Stride, a third-party resource, is completely voluntary and at your discretion. Wag! does not provide any financial or health benefits nor endorse any providers, and any and all resources are provided by third parties via Stride. For any questions about Stride and any of its offerings, please visit their help center directly.

Downloading the Walker App

How do I download the app?

Once you are approved to begin using the Wag! platform, you will receive a download link via email or you can download it to your mobile device by clicking here. Create your login and password using the instructions below. Please note that this app is different from the pet parent app that you can find in the App and Google Play stores.

I got a new phone or I deleted the app and need to re-download it. Where do I get the link to download it?

If you have previously logged in to the Walker app and are still active on the platform, you can download the walker app by clicking here on a mobile device.

 

iOS Users

Note: iOS users will see a pop up that indicates the app is 'untrusted' - this is normal due to our app being private. Don't worry, our app is safe to download. Here are instructions to bypass this message:

How to bypass the Untrusted Developer message: 

  1. Go to Settings.
  2. Tap on General.
  3. Tap Profiles or Profiles and Device Management 
  4. Tap ¨WAG LABS INC¨ in the Enterprise App section.
  5. Tap to trust.
  6. Tap to confirm.

Android Users

Note: Android users may need to enable "Install unknown apps" in the device settings - this is normal due to our app being private. Don't worry, our app is safe to download. Here are instructions to bypass this message:

How to bypass the "Install unknown apps" message: 

  1. Open the downloaded app
  2. Observe a "Install unknown apps" pop up
  3. Select the "settings" option on the pop up
  4. Toggle the "Unknown apps" setting on from the device settings or the app settings (location of setting varies by device)
  5. Finish installing the app 
Employment Verification

I need proof of employment, what can you provide me?

Because Wag! Pet Caregivers are independent contractors and are not Wag! employees, we cannot provide any letters or proof of employment.

Is there anything that I can use in-app to show proof?

Some Pet Caregivers have printed their payments from Stripe to show proof of payment as independent contractors.

How to request a walk

Where do I find available walks?

Sign into the app, locate the Walk Feed, here you can view all available walks in your area.  

In the walk feed you will find:

  • The name of the dog
  • A picture
  • Time of the walk
  • Length of the walk
  • Type: On-Demand, One-Time, or Recurring Walk 
  • Approximately how far the walk is from you
  • Payout

How do I request a walk?

When you see a walk you’d like to request, simply click the “Request” button

What happens after I request the walk?

We’ll text you if you’re confirmed for that walk.

Requesting a Boarding/Sitting

How do I request a Boarding or Sitting?

Once signed into the app, you’ll be able to see the Walk Feed with a list of all available boardings and sittings in your area. For each boarding and sitting, you’ll be able to see:

  • The name of the dog(s)
  • A picture of the dog(s)
  • The time and length of the boarding or sitting.
  • Approximately how far away the sitting is from you
  • Payout for the boarding or sitting

When you see a boarding or sitting you’d like to request, simply click the “Request” button, and you’ll receive a text once you’re confirmed for that service.

Once you have received a confirmation text about the service, it’s time to prepare for the boarding/sitting!