Helpful Resources

Fear Free™ Pet Sitter Certification Program

With a focus on preventing and alleviating fear, anxiety, and stress in pets, the Fear Free™ Pet Sitter Certification Program was created to empower caregivers like you. Help educate pet parents on reading dog and cat body language and provide ideas for how enrichment and training can be incorporated into the pet’s environment and routine, promoting not only a calmer stay with the pet sitter, but a richer, more fulfilling life.

 

Here are just some of things you’ll learn from the Fear Free™ Pet Sitter Certification Program:

Learn Fear Free™ walking techniques and how to choose equipment that helps keep dogs happy during walks. Read the body language of dogs and cats and understand what actions to take based on what you observe. Recognize and promptly attend to signs of stress and pain in dogs and cats. Implement enrichment ideas to help keep pets calm during stays and help owners improve their pets’ lives. 

 

Best of all, becoming a Fear Free™ Certified Professional gives you the opportunity to differentiate yourself as a cut above the rest! Once you're certified, you will be eligible for the Fear Free™ Certification Badge on your Caregiver profile that is visible to Pet Parents as they’re selecting their Caregiver! To get started, simply visit fearfreepets.com.

Troubleshooting the App

What do I do if my app is frozen or doesn't appear to be working?

Your device may need to be updated to the most recent version of Android or Apple iOS. Since the Wag! App is designed to run on the most recent versions of these operating systems, please make sure your device is updated accordingly. 

How do I reinstall the Pet Caregiver App?

To download the Pet Caregiver app visit the App Store (iOS) or Play Store (Android) and type "Wag Pet Caregiver" in the search bar or tap here from your mobile device!

What do I do if my app is slow?

If your app is running slowly, it's likely due to a poor network connection. 

  • If you are using a Wi-Fi network, make sure you are connected to the fastest possible speed and that your signal strength is high.
  • If you are using a cellular network, make sure that you are in an area where you have good signal strength or "full bars."

Note: Switching from Wi-Fi to cellular internet connection may also cause a loss or delay in app service. This often occurs when you are leaving your home and your device tries to disconnect from Wi-Fi and reconnect to a cellular network. It is recommended that you stay connected to a cellular network at all times when using the Wag! App and that you remain in an area with good signal strength.

Is my phone compatible?

The minimum software requirements are Android 5.0+ or iOS 11+.

Note: We no longer support the iPhone 5 and iPhone 5c devices. iPhone 5s / iPhone SE models and newer are still supported.

My push notifications and texts from Wag! are delayed.

Delayed messaging and notification issues are commonly due to a poor network connection. 

  • If you are using a Wi-Fi network, make sure you are connected to the fastest possible speed and that your signal strength is high.
  • If you are using a cellular network, make sure that you are in an area where you have good signal strength or "full bars."

Note: Switching from Wi-Fi to cellular internet connection may also cause a loss or delay in app service. This often occurs when you are leaving your home and your device tries to disconnect from Wi-Fi and reconnect to a cellular network. It is recommended that you stay connected to a cellular network at all times when using the Wag! App and that you remain in an area with good signal strength. If you continue to experience delays in messaging, please contact your service provider for more support. 

I no longer receive messages from Wag!.

If you are no longer receiving messages from Wag!, please make sure your app is up-to-date. If your app is up-to-date, be sure that the app has the appropriate permissions by checking the Settings on your device. You will need to allow permissions for:

  • Camera
  • Contacts
  • Location
  • Microphone
  • Storage
  • Notifications

How do I update my time zone?

Time zone issues within the app are most commonly due to an incorrect address. 

To update your address in the app:

  • Open the menu in the top-left corner of the home screen →
  • Tap “View profile” →
  • Tap "Edit"

 Make sure to tap "Save" before exiting.

How do I reset my password?

From the Pet Caregiver App login screen, click "Forgot Password." A password reset email will be sent to the email address associated with your Wag! account. Once you have received the password reset email, follow the instructions to reset your password.

Why does Wag! want to "track my activity across other companies' apps?"

iOS 14.5+ now requires Wag! to ask for permission to track some of the data we use to optimize users' experiences and tailor advertising. Wag! does not sell your data or personal information. Click here for details on how Wag! uses your data.

Incident Resolution Guidelines

All Kinds of Dog Collars

 

Helpful tips on dog collars. Reaching out to the Pet Parent for specific instructions is always recommended!

All Kinds of Harnesses

 

Helpful tips on harnesses. Reaching out to the Pet Parent for specific instructions is always recommended!

What to Do if a Dog Gets Off Leash

 

 Helpful suggestions on off leash activity. If you're experiencing off leash activity during a scheduled service, please engage the emergency support line by clicking the red bell in the app. 

How to Walk a Dog

 

Suggestions on how to walk a dog. Reaching out to the Pet Parent for specific instructions is always recommended!

Equipment Check

 

Helpful tips on equipment. Reaching out to the Pet Parent for specific instructions is always recommended!

Understanding Leash Aggression

 

 Helpful tips on understanding leash aggression. Reaching out to the Pet Parent for specific instructions is always recommended!

Getting a Dog In and Out of a Crate

Helpful tips on how to get a dog out of a crate. 

Helpful tips on how to get a dog in and out of a crate. Reaching out to the Pet Parent is always recommended! 

When a Dog Doesn't Want to Walk

 

Helpful suggestions when a dog doesn't want to take a walk. Reaching out to the Pet Parent is always recommended!

Doggie Daycare & Overnights

 

This video includes helpful tips for a successful overnight service with a dog for the Pet Parent. Reaching out to the Pet Parent is always recommended!