First Time Users

Test Walk

After your Wag! profile is activated, you’ll have a Test Walk generated in your app. A Test Walk is just for you to get acquainted with the features within the app. It will be available for 30 days from the time you successfully log into the app for the first time. You do not need to go anywhere or do the Test Walk at the scheduled time shown in the app.  You can even walk around outside to see how the GPS tracking works.

Disputes

How do I dispute a review?

If you believe a pet parent's review to be irrelevant or inappropriate, you may submit a review dispute here.

About Reviews:

  • We are committed to providing a public forum for Pet Parents via Wag! reviews.
  • Reviews are a way everyone can share their genuine, first-hand experiences with their Pet Caregivers.
  • In rare cases, we may remove certain reviews that are found to be false, inappropriate, or irrelevant.
  • Reviews older than 30 days cannot be disputed. 

Helpful Resources

Incident Resolution Guidelines

All Kinds of Dog Collars

 

Helpful tips on dog collars. Reaching out to the Pet Parent for specific instructions is always recommended!

All Kinds of Harnesses

 

Helpful tips on harnesses. Reaching out to the Pet Parent for specific instructions is always recommended!

What to Do if a Dog Gets Off Leash

 

 Helpful suggestions on off leash activity. If you're experiencing off leash activity during a scheduled service, please engage the emergency support line by clicking the red bell in the app. 

How to Walk a Dog

 

Helpful suggestions on how to walk a dog. Reaching out to the Pet Parent for specific instructions is always recommended!

Equipment Check

 

Helpful tips on equipment. Reaching out to the Pet Parent for specific instructions is always recommended!

Understanding Leash Aggression

 

 Helpful tips on understanding leash aggression. Reaching out to the Pet Parent for specific instructions is always recommended!

Getting a Dog In and Out of a Crate

Helpful tips on how to get a dog out of a crate. 

Helpful tips on how to get a dog in and out of a crate. Reaching out to the Pet Parent is always recommended! 

When a Dog Doesn't Want to Walk

 

Helpful suggestions when a dog doesn't want to take a walk. Reaching out to the Pet Parent is always recommended!

Doggie Daycare & Overnights

 

This video includes helpful tips for a successful overnight service with a dog for the Pet Parent. Reaching out to the Pet Parent is always recommended!