On-Demand or ASAP walks are best if you would like your pet caregiver to arrive within the hour. You’ll be notified once you match with an available pet caregiver and they are on their way. Most walks are usually filled within 30 minutes, but during peak times, such as holidays and during inclement weather, it can take longer.
To book an on-demand walk, click here.
One-time walks are best if you’re looking to have your pup walked at a specific time in the day, or if you’re looking to schedule a walk for a later date. You can also book multiple “one-time” walks to make sure your pup gets out as much as they need. To book single or multiple walks for a specific time, you’ll book through the Wag! Walk icon.
To book a scheduled walk, click here.
Recurring walks are the way to go if you’d like to set up a recurring schedule on a weekly or daily basis. When scheduling recurring walks, you’ll have two options to pick from: Friendly Furball or Picky Pooch.
Friendly Furball is our most popular option and is best for dogs who love meeting and spending time with different people. Your pup can meet a variety of walkers, walkers are more likely to be available, and you save some money.
Picky Pooch schedules the same walker for all your walks in your recurring walk schedule. It’s best for dogs who are more particular about who they walk with. This could be for a variety of reasons, such as your dog having specific needs or they just need a bit more time to warm up to new people. Due to the limited number of walkers available at peak times, the Picky Pooch option is set at a premium price.
Whichever option you choose, you’ll have peace of mind with our live GPS tracking, bathroom updates, and report card!
To book a recurring walk, click here.
Drop-ins are when the Pet Care Provider comes to the Pet Parent’s home to check in on the pup. This service lasts 20 minutes and during that time, the Pet Care Provider will check in on the pup. This check-in may include taking the pup out for a bathroom break (if this is something that has been decided based on the agreement between the Pet Care Provider and the Pet Parent). In the event a Pet Parent would like the Pet Care Provider to stay longer than 20 minutes, it is recommended the Pet Parent books a 30 or 60-minute walk in the app, and leaves explicit instructions for the Pet Care Provider around the type of service they’d like their pup to receive.
Boarding is when your pup stays overnight in the boarding host’s home. Your pet care provider will keep your pup company and take care of them during the day, including feeding them (food provided by the pet parent), taking them out for regular bathroom breaks, and having playtime. While your pet care provider can come and go during the day, they are encouraged to be with the pup as much as possible and not leave for too long.
If your pup requires constant supervision, it is your responsibility as a pet owner to ensure your pet care provider is aware of this request. In the event your pet care provider cannot accommodate this request, we’ll work to find another host. Please note we cannot guarantee that a pet care provider will be able to fulfill this request. You can also request your pup to be picked up and dropped at your home for an additional fee.
Wag! currently does not offer boarding services for puppies under the age of 6 months old.
To book a boarding, click here.
Sitting is when your pup stays in the comfort of your own home. Your pet care provider will keep your pup company and take care of them during the day, including feeding them, taking them out for regular bathroom breaks, and having playtime. While your sitter can come and go during the day, they are encouraged to be with the pup as much as possible and not leave for too long.
If your pup requires constant supervision, it is your responsibility as a pet owner to ensure your sitter is aware of this request. In the event your sitter cannot accommodate this request, we’ll work to find another sitter. Please note we cannot guarantee that a sitter will be able to fulfill this request.
To book a sitting, click here.
Half-Day Service: A half-day service is defined as any Daycare service that is shorter than 6 hours.
Full-Day Service: A full-day service is defined as any Daycare service that is longer than 6 hours.
Daycare services are offered between the hours of 6am-10pm. If any requests plan to end before or after these time periods, a Boarding service is recommended.
Daycare is when your pup stays during the day in the daycare host’s home. Your pet care provider will keep your pup company and take care of them during the day, including feeding them (food provided by the pet parent), taking them out for regular bathroom breaks, and having playtime. While your pet care provider can come and go during the day, they are encouraged to be with the pup as much as possible and not leave for too long.
If your pup requires constant supervision, it is your responsibility as a pet owner to ensure your pet care provider is aware of this request. In the event your pet care provider cannot accommodate this request, we’ll work to find another host. Please note we cannot guarantee that a pet care provider will be able to fulfill this request. You can also request your pup to be picked up and dropped at your home for an additional fee.
To book a daycare service, click here.
Wag! makes safety a priority for all pups, pet care providers, pet parents and others on the Platform. Vaccinations help prevent dog diseases, aid in avoiding costly treatments for animal illnesses and even prevent the spread of certain diseases to humans. Wag! maintains a strict Vaccination Policy prohibiting unvaccinated dogs on the Platform. This means that in order to be eligible to receive a Service (walk, drop-in, boarding, sitting or grooming), each dog must have the following up-to-date shots and vaccines: DA2PPV, Bordetella, and Rabies. Your veterinarian may also recommend others specifically relevant to your dog. In addition, for areas that have a high incidence, Wag! also recommends the flu vaccination.
As a Pet Parent, it’s your responsibility to provide adequate equipment for your Pet Care Provider before the service begins. Before each scheduled service, check to make sure that you have provided the supplies your walker will need. For example, if you’ve booked a walk, ensure you’ve left a leash, harness and bags in plain sight for your walker to find. If you’ve booked an in-home service like a Boarding or Pet Day Care, ensure you’ve provided your pup’s bowls, food or other supplies necessary for a safe and successful service.
If you’ve booked a Boarding or Pet Day Care service with a transportation component, it’s important that your Pet Care Provider knows how to safely and securely transport your pup from your home to theirs, and back! It's the responsibility of the Pet Parent to provide adequate equipment for a safe and smooth transport. This can include a dog seat belt or harness and/or crate. Crates are a good option to help ensure the pup’s safety when traveling, especially in a car. If you already use a crate, be sure the crate is the right size for the dog being transported and that it can fit in most vehicles. Also, note that crates should be securely anchored to the vehicle. Since this can be done in a variety of ways, be sure you choose the correct option for both the dog and crate being used.
In order to get things off to a successful start, the Pet Care Provider needs smooth access to the home to pick up the pup. As a Pet Parent, be sure to provide information about accessing your home within the Wag! app or on our website.
We highly encourage Pet Parents to change lockbox codes often and not to share personal information, including phone numbers, with Pet Care Providers. When changing your lockbox code, don’t forget to update this information within the Wag! app so upcoming Pet Care Providers have the information they need.
The Wag! app is the best channel for communication between you and your Pet Care Provider. We encourage Pet Parents to communicate and engage with Pet Care Providers solely through the Wag! app or our website.
Remember that Pet Care Providers may have questions and direct communication through the app keeps everyone informed. Timely communication is also important for a successful service. Try to respond to Pet Care Providers as soon as possible, especially if questions arise during a service. We encourage Pet Parents to keep their mobile devices close during a walk or boarding or sitting engagement. The Wag! app has user safety features that allow you to communicate with Pet Care Providers safely and conveniently. Use it!
As a best practice, confirm that your pup's profile is filled out adequately, updated as needed, and includes any special details you may want to convey to your Pet Care Provider
If you’re dropping off your pup for a Boarding or Pet Day Care service, be respectful of the agreement you've made with the boarding host and arrive on time.
In the event of a last-minute change to their plans or schedule, Pet Parents have the option to cancel a Wag! scheduled service. Last-minute cancellations can have a negative impact on our community by disrupting schedules and experiences of both Pet Parents and Pet Care Providers. Please be mindful of this and keep last-minute cancellations to a minimum.
Wag! currently uses a rating system to obtain feedback and continuously improve service quality. Wag!’s 5 paw rating system (with 1 being the least positive and 5 the most positive) is provides a quick and clear way to rate your Wag! service experience each and every time.
A Pet Care Provider’s overall rating at any moment in time is an average of all individual ratings they have received divided by the total amount of services they’ve provided.
To learn more about what’s expected from our paw rating system, please see:
5 Star. Good experience! Everything was as described in notes, Pet Care Provider did a great job executing the service.
4 Star. Okay experience. One or two things could have been done better.
3 Star. Neutral experience. I’m disappointed in the quality of this service, but I would book again with a different service provider.
2 Star. Bad experience. Pet care provider did or did not do something which was a fundamental part of executing a successful service. I don’t want to use this pet care provider again.
1 Star. Horrible experience. Multiple things went wrong or there was a single significant failure in delivering the service.
In the unlikely event your dog is lost during a service with Wag!, reach out to our 24/7 Support Center at (628) 400-4426. The Wag! community may be able to assist in this type of emergency, whether your dog has a Wag! Tag or not.
As a Wag! Tag user, you’ll have different support options based on the plan you’re registered for. Should your dog go missing, you can access your Wag! Tag portal in the Wag! App for guidance.
Wag! Tag Complete users should report their dog as “Lost” in their portal in order to speak with our dedicated support team immediately.
Wag! Tag Essential users should access the lost dog guide in their Wag! Tag portal.
If your dog goes missing, the Wag! community can assist Complete plan users in a variety of ways to provide local search support. Along with the benefits included in the Essential plan, Complete plan users will also be able to rely on Wag! to reach out to your community in a number of ways to assist in your search.
Key Complete plan benefits:
Wag! will engage the local dog walker community to assist in lost dog recovery.
Wag! will leverage the networks of lost dog service platforms to increase lost dog awareness.
Wag! will provide digital flyers for you to share with your personal network.
If your dog goes missing, Essential plan users will be provided with a lost dog guide to help with the search. If someone finds your dog, they can scan the tag and contact you based on the information listed in your profile.
When your dog’s Wag! Tag is scanned, their online profile will appear. The person who scanned the tag can then notify you or any listed emergency contact to coordinate a safe return.
If you receive a text or email notification indicating that your dog has been found, immediately call the phone number provided.
It depends on the pan you choose.
Essential plan users pay a one-time fee of $9.95, plus shipping and handling, to gain access to the Wag! Tag Essential plan features.
Complete plan users pay shipping and handling in addition to an annual fee of $59.95 to gain access to the Wag! community for extra support and security.
Yes! You can update your dog's information at any time in the Wag! Tag portal within your Wag! app.
All fields for your dog’s information are optional and meant to assist in providing additional information in the event that your dog is found. Wag! is not responsible for monitoring health records and assumes no responsibility or liability for any loss or damage incurred in connection with the dissemination, use or misuse of the information provided.
Yes! You can switch your Wag! Tag plan at any time in your Wag! Tag portal by selecting “Manage my Plan”.
No! Your Wag! Tag is designed to be there for you when you need it, with no need for batteries or charging.
You can register a Wag! Tag for any/all of your dogs and manage their profile information in your Wag! Tag portal.
With the Complete plan, every additional dog receives a discounted price of $29.95 annually for the extra benefits.
Walks currently start at $14 dollars, but depending on the length of the walk and the area you are requesting your walk in, the rates could be higher. Each additional dog in your household is an additional $5 per walk.
To view specific pricing in your area, click here.
Overnight boarding services currently start at $39 per night (+$24 for each additional pup in your household per night).
If you would like your pup to be picked up and dropped off, there is an additional $15 charge.
To view specific pricing in your area, click here.
Daycare currently starts at $21 for half day services and $35 for full-day services, but depending on the area you are requesting your Daycare service in, the rates could be higher. Each additional dog in your household is $18 per day.
If you would like your pup to be picked up and dropped off, there is an additional $15 charge.
Cancelling within 24 hours of the start of your Daycare will result in a $25 cancellation fee.
Sitting services currently start at $49 per night (+$24 for each additional pup in your household per night).
To view specific pricing in your area, click here.
Credit packages are a great way to save money on all services. Our credits never expire, and the larger the credit package, the greater the discount!
To see our credit packages, click here.
