Services | Wag! Help Center

Wag! Premium

Wag! Health

What is Wag! Health?

Wag! Health connects you to a licensed veterinarian right from your smartphone. Ask a question and receive an answer within 24 hours or set up a live consultation with a veterinarian from the comfort of your home!

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

How do I use Wag! Health?

Wag! Health is a feature exclusive to Wag! Premium Subscribers. Once you are subscribed for premium, the Wag! Health icon will appear in the home screen of your Wag! App. From here, you can submit single questions, or book a live consultation.

How much does it cost?

It is free to ask individual questions using the Wag! Health feature on the Wag! App, if you are a Wag! Premium Subscriber. A virtual consultation is an additional $20 fee.

If I'm not a Premium subscriber, can I pay to use Wag! Health features?

No, Wag! Health is currently only available to Wag! Premium subscribers.

How long is the wait to live chat with a vet?

The wait time is typically just 5 minutes for a live consultation. This wait may be longer during peak hours.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

How long will it take to get an answer when I ask a question using the form?

Responses can take up to 24 hours, however in most cases you will receive a response sooner.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

Is there a limit on how may times I can ask a question?

No, the individual question feature is unlimited and you can ask as many questions as you would like, however, for concerns about which you'd like to speak to a veterinarian directly, we recommend booking a live consultation.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

Can I use Wag! Health any time of day or night?

Yes, Wag! Health is available 24 hours a day 7 days a week, however, responses can take up to 24 hours.

Is Wag! Health only for dogs?

No, Wag! Health is available to all pets in your home.

What is Wag! Premium?

Wag! Premium is a monthly subscription that offers 10% off all services booked as well as many other great features, including:

Free veterinary advice
Top-rated pet caregivers
VIP pet parent support
Access to premium Veterinary Health services*

How much does Wag! Premium cost?

Wag! Premium costs $9.99 per month after a 30-day free trial.

How do I sign up for Wag! Premium?

Visit the Payments tab in the Wag! app, or click here from a mobile device.

How do I manage my Wag! Premium subscription?

Visit the Payments tab in the Wag! app. You can manage your settings under Subscriptions > Wag! Premium.

Please note that refunds are not available for Premium Subscriptions.

*additional charges may apply.

Walks

ASAP/On-Demand

What is an ASAP walk?

On-Demand or ASAP walks are best if you would like your pet caregiver to arrive as soon as possible. You’ll be notified once you match with an available pet caregiver and they are on their way.

When will my walk start?

Most walks are usually filled within 30 minutes and start within an hour. During peak times, such as holidays and during inclement weather, it can take longer.

How do I book an ASAP walk?

To book an on-demand walk, select the "Walk" icon from the home screen of the app, and select "ASAP."

What if my dog needs a walk later or on another day?

If you need to schedule a walk for a later day or time, use the Scheduled Walk feature in the app.

Scheduled and Recurring Walks

What is a Scheduled walk?

Scheduled walks are best if you’re looking to have your dog walked at a specific time in the day, or if you’re looking to schedule a walk for a later date. You can also book multiple “one-time” walks to make sure your dog gets out as much as they need or you can book a recurring walk that is scheduled on a regular basis.

How do I book a one-time scheduled walk?

To book a one-time scheduled walk, select the "Walk" icon from the home screen of the app, and select "SCHEDULED."

How do I book a recurring walk?

To book a recurring walk, select the "Repeat Walk" icon from the home screen of the app, and select the days of the week and time you'd like your walks to be scheduled.

What if my dog needs a walk as soon as possible?

If your dog needs a walk right away, we recommend scheduling an ASAP Walk in the app.

Overnight Services

Sitting

What is a Sitting?

Sitting is when your dog stays in the comfort of your own home. Your pet care provider will keep your dog company and take care of them during the day; including feeding them, taking them out for regular bathroom breaks, and having playtime.

Can Pet Caregivers Leave?

While your pet caregiver can come and go during the day, they are encouraged to be with your dog as much as possible and not leave for too long.

My Dog Needs Constant Supervision

If your dog requires constant supervision, it is your responsibility as a Pet Parent to ensure your pet caregiver is aware of this request. In the event your pet caregiver cannot accommodate this request, we’ll work to find another Pet Caregiver. Please note we cannot guarantee that a Pet Caregiver will be able to fulfill this request.

To book a sitting, click here.

Boarding

What is a Boarding?

Boarding is when your dog stays overnight in the boarding host’s home. Your Pet Caregiver will keep your dog company and take care of them during the day, including feeding them (food provided by the Pet Parent), taking them out for regular bathroom breaks, and having playtime.

Can Pet Caregivers leave?

While your Pet Caregiver can come and go during the day, they are encouraged to be with the dog as much as possible and not leave for too long.

What if my dog requires constant supervision?

If your dog requires constant supervision, it is your responsibility as a Pet Parent to ensure your Pet Caregiver is aware of this request. In the event your Pet Caregiver cannot accommodate this request, we’ll work to find another Pet Caregiver. Please note we cannot guarantee that a Pet Caregiver will be able to fulfill this request. You can also request your dog to be picked up and dropped at your home for an additional fee.

Are boardings available for puppies?

Wag! currently does not offer boarding services for puppies under the age of 6 months old.

To book a boarding, click here.

Training

Digital Training

How long are Digital Training Services?

Digital Training sessions are 30 minutes in length.

How much does a Digital Training session cost?

Digital Training is $30 per session for up to three dogs.

How many dogs can I have in my Digital Training session?

You may have up to three dogs present for each session at no additional charge.

What if I have more than three dogs that I want to discuss during my Digital Training session?

You would need to book a new Digital Training session for any additional dogs; the maximum number of dogs per session is three.

Can I book urgent or on-demand training sessions?

No, all Digital Training sessions must be scheduled in advance.

I really enjoyed my trainer during my Digital session; can I book them for an In-Home Training session?

Yes, if the trainer is local to your area and offers In-Home Sessions, you may book them for any Wag! service.

Can I rebook the same trainer for multiple Digital Training sessions?

Yes, you may book the same trainer for as many sessions as you would like based on their availability. Visit the "Past Services" tab in the app to rebook with your favorite pet caregivers.

How do I access the Digital Training session?

You will access your Digital Training through the Wag! App via a video chat room.

What if I log into my Digital Training later than the scheduled time?

We highly recommend communicating with your trainer through the app prior to your Digital Training session to coordinate an exact time you are both available to start. Once the trainer starts the video chat, the time clock cannot be reset.

When does my 30 minutes start?

The clock starts as soon as the trainer enters the video chat. A timer will be displayed on screen during the training session.

What happens if my Digital Training goes over the 30 minute limit?

The video chat session will automatically disconnect at the 35-minute mark.

What if me or my trainer has technical issues and gets disconnected during the session?

Once the timer starts, it cannot be reset or paused. You may rejoin the video chat session if you were disconnected and pick up where you left off. If you or your trainer have a prolonged disconnect that severely impacted your Digital Training session, please contact Customer Service via the help tab in the app.

What happens during a Digital Training session?

The sky's the limit! What happens and what is covered during a Digital Training session is up to you and your trainer.

Do I have to bring anything to my Digital Training session?

We recommend having items ready on hand based on your training needs. For instance, if your concern is leash training, have your leash nearby. It's also helpful to know what motivates your pup; you might consider keeping some treats or their favorite toy handy during your session as motivation or rewards.

When will I be charged for my Digital Training service?

Your session will be charged to your preferred payment method once the service ends.

Can I leave a tip for my trainer?

Absolutely! Once the Digital Training session has ended you will have an opportunity to leave a tip for your trainer through the app.

Do I receive a report card like I do with other services?

Yes, your trainer will leave you a report card that may include follow up notes, reminders, tips, or homework for you and your dog(s).

I live in a remote area, can I still purchase Digital Training sessions?

Yes, Digital Training sessions are available to all Pet Parents on the platform.

In-Home Training

What are In-Home Trainings?

In-home Training is a 60-minute in-home training session* where your dog will learn how to follow commands and gain new skills with the help of a local dog trainer.

Will I Be Involved in These Sessions?

The hands-on sessions allow you to participate too! You can learn as much as your dog, helping to reinforce a daily routine, and promote good behaviors both in and outside of your home.

Can I Rebook the Same Trainer?

You can request an initial training session or book your favorite trainer again within the app. Training sessions are available between 8 AM and 8:30 PM, 7 days a week.

*Only available in select markets.

Drop-Ins

Drop-ins

What is a Drop-In?

Drop-ins are when the Pet Caregiver comes to the Pet Parent’s home to check in on the dog.

How long is a Drop-In?

This service lasts 20 minutes and during that time, the Pet Caregiver will check in on the dog. This check-in may include taking the pup out for a bathroom break (if this is something that has been decided based on the agreement between the Pet Caregiver and the Pet Parent).

What if I need a Pet Caregiver to stay longer than 20 Minutes?

In the event a Pet Parent would like the Pet Caregiver to stay longer than 20 minutes, it is recommended the Pet Parent books a 30 or 60-minute walk in the app! It's highly recommend that the Pet Parent leaves explicit instructions for the Pet Caregiver around the type of service they’d like their dog to receive.