Services | Wag! Help Center

Wag! Premium

What is Wag! Premium?

Wag! Premium is an annual or monthly subscription that offers 10% off all services booked as well as many other great features, including:

Free veterinary advice
Top-rated Pet Caregivers
VIP Pet Parent support
Access to premium Veterinary Health services*

How much does Wag! Premium cost?*

The monthly Wag! Premium subscription costs $9.99 per month after a 30-day free trial.

You can save an additional 20% off the monthly subscription fee by subscribing annually for a one-time charge of $95.99 (that's only $7.99/month!).

How do I sign up for Wag! Premium?

Visit the Payments tab in the Wag! app, or click here from a mobile device.

How do I manage my Wag! Premium subscription?

Visit the Payments tab in the Wag! app. You can manage your subscription or cancel under Subscriptions > Wag! Premium.

Please note that refunds are not available for Premium Subscriptions.

*additional charges may apply.

Wag! Health

What is Wag! Health?

Wag! Health connects you to a licensed Veterinarian right from your smartphone. Ask a question and receive an answer within 24 hours or set up a live consultation with a Veterinarian from the comfort of your home!

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

How do I use Wag! Health?

The Wag! Health icon will appear on the home screen of your Wag! App. From there, you can book a live consultation with a licensed Veterinarian. If you are a Wag! Premium Subscriber, you will also have the option to ask a veterinarian as many one-time questions as you would like (free!).

How much does it cost?

Wag! Premium Subscribers are able to ask as many one-time questions as they would like, free of charge. A virtual consultation with a vet is $30 for non-subscribers, and $27 for Wag! Premium Subscribers.

How long is the wait to live chat with a vet?

The wait time is typically about 5 minutes for a live consultation. This wait may be longer during peak hours.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

How long will it take to get an answer when I ask a Veterinarian a question?

Responses can take up to 24 hours, however in most cases you will receive a response much sooner.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

Is there a limit on how may times I can ask a question?

No, the individual question feature is unlimited and you can use the form to ask as many questions as you would like. However, for concerns about which you'd like to speak to a Veterinarian directly, we recommend booking a live consultation.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.

Can I use Wag! Health any time of day or night?

Yes, Wag! Health is available 24 hours a day 7 days a week, however, responses can take up to 24 hours.

Is Wag! Health only for dogs?

No, Wag! Health is available to all the pets in your home.

Walks

ASAP/On-Demand

What is an ASAP walk?

On-Demand or ASAP walks are best if you would like your pet caregiver to arrive as soon as possible. You’ll be notified once you match with an available pet caregiver and they are on their way.

When will my walk start?

Most walks are usually filled within 30 minutes and start within an hour. During peak times, such as holidays and during inclement weather, it can take longer.

How do I book an ASAP walk?

To book an on-demand walk, select the "Walk" icon from the home screen of the app, and select "ASAP."

What if my dog needs a walk later or on another day?

If you need to schedule a walk for a later day or time, use the Scheduled Walk feature in the app.

Scheduled and Recurring Walks

What is a Scheduled walk?

Scheduled walks are best if you’re looking to have your dog walked at a specific time in the day, or if you’re looking to schedule a walk for a later date. You can also book multiple “one-time” walks to make sure your dog gets out as much as they need or you can book a recurring walk that is scheduled on a regular basis.

How do I book a one-time scheduled walk?

To book a one-time scheduled walk, select the "Walk" icon from the home screen of the app, and select "SCHEDULED."

How do I book a recurring walk?

To book a recurring walk, select the "Repeat Walk" icon from the home screen of the app, and select the days of the week and time you'd like your walks to be scheduled.

What if my dog needs a walk as soon as possible?

If your dog needs a walk right away, we recommend scheduling an ASAP Walk in the app.

Overnight Care

Sitting

What is a Sitting?

Sitting is when your dog stays in the comfort of your own home. Your pet care provider will keep your dog company and take care of them during the day; including feeding them, taking them out for regular bathroom breaks, and having playtime.

Can Pet Caregivers Leave?

While your pet caregiver can come and go during the day, they are encouraged to be with your dog as much as possible and not leave for too long.

My Dog Needs Constant Supervision

If your dog requires constant supervision, it is your responsibility as a Pet Parent to ensure your pet caregiver is aware of this request. In the event your pet caregiver cannot accommodate this request, we’ll work to find another Pet Caregiver. Please note we cannot guarantee that a Pet Caregiver will be able to fulfill this request.

To book a sitting, click here.

Boarding

What is a Boarding?

Boarding is when your pet(s) stays overnight in the Pet Caregiver's home. Your Pet Caregiver will keep your pet(s) company and take care of them during the day, including feeding them (food provided by the Pet Parent), taking them out for regular bathroom breaks, and having playtime.

Can Pet Caregivers leave during a Boarding?

While your Pet Caregiver can come and go during the day, they are encouraged to be with the dog as much as possible and not leave for too long.

What if my dog requires constant supervision?

If your dog requires constant supervision, it is your responsibility as a Pet Parent to ensure your Pet Caregiver is aware of this request. In the event your Pet Caregiver cannot accommodate this request, we’ll work to find another Pet Caregiver. Please note we cannot guarantee that a Pet Caregiver will be able to fulfill this request.

Will my Pet Caregiver pick up my pet for a Boarding?

You can request that your pet be picked up and dropped off for an additional fee, just select "Add pick-up and drop-off" when booking.

To book a boarding, click here.

Training

Digital Training

Click here for information about In-Home Training.

How long are Digital Training Services?

Digital Training sessions are 30 minutes in length.

How much does a Digital Training session cost?

Digital Training is $30 per session for up to three dogs.

How many dogs can I have in my Digital Training session?

You may have up to three dogs present for each session at no additional charge.

What if I have more than three dogs that I want to discuss during my Digital Training session?

You would need to book a new Digital Training session for any additional dogs; the maximum number of dogs per session is three.

Can I book urgent or on-demand training sessions?

No, all Digital Training sessions must be scheduled in advance.

I really enjoyed my trainer during my Digital session; can I book them for an In-Home Training session?

Yes, if the trainer is local to your area and offers In-Home Sessions, you may book them for any Wag! service.

Can I rebook the same trainer for multiple Digital Training sessions?

Yes, you may book the same trainer for as many sessions as you would like based on their availability. Visit the "Past Services" tab in the app to rebook with your favorite pet caregivers.

How do I access the Digital Training session?

You will access your Digital Training through the Wag! App via a video chat room.

What if I log into my Digital Training later than the scheduled time?

We highly recommend communicating with your trainer through the app prior to your Digital Training session to coordinate an exact time you are both available to start. Once the trainer starts the video chat, the time clock cannot be reset.

When does my 30 minutes start?

The clock starts as soon as the trainer enters the video chat. A timer will be displayed on screen during the training session.

What happens if my Digital Training goes over the 30 minute limit?

The video chat session will automatically disconnect at the 35-minute mark.

What if me or my trainer has technical issues and gets disconnected during the session?

Once the timer starts, it cannot be reset or paused. You may rejoin the video chat session if you were disconnected and pick up where you left off. If you or your trainer have a prolonged disconnect that severely impacted your Digital Training session, please contact Customer Service via the help tab in the app.

What happens during a Digital Training session?

The sky's the limit! What happens and what is covered during a Digital Training session is up to you and your trainer.

Do I have to bring anything to my Digital Training session?

We recommend having items ready on hand based on your training needs. For instance, if your concern is leash training, have your leash nearby. It's also helpful to know what motivates your pup; you might consider keeping some treats or their favorite toy handy during your session as motivation or rewards.

When will I be charged for my Digital Training service?

Your session will be charged to your preferred payment method once the service ends.

Can I leave a tip for my trainer?

Absolutely! Once the Digital Training session has ended you will have an opportunity to leave a tip for your trainer through the app.

Do I receive a report card like I do with other services?

Yes, your trainer will leave you a report card that may include follow up notes, reminders, tips, or homework for you and your dog(s).

I live in a remote area, can I still purchase Digital Training sessions?

Yes, Digital Training sessions are available to all Pet Parents on the platform.

Do I need to allow permissions on my device?

Yes, you will need to allow the app the following permissions:

Camera
Microphone
External Storage

In-Home Training

Click here for information about Digital Training.

What is In-Home Training?

In-Home Training is a 60-minute in-home training session where your dog will learn how to follow commands and gain new skills with the help of a local dog trainer.

Will I be involved during an In-Home Training?

The hands-on sessions allow you to participate, too! You can learn as much as your dog, helping to reinforce a daily routine and promote good behaviors both in and outside of your home.

Can I rebook the same trainer?

You can request an initial training session or book your favorite trainer again within the Wag! App. Training sessions are available between 8 AM and 8:30 PM, 7 days a week.

Drop-Ins

Drop-ins

What is a Drop-In?

Drop-ins are 20-minute appointments where a Pet Caregiver comes to the Pet Parent’s home to check in on the pet(s). The expectations of the service can be set by the Pet Parent ahead of time in the Notes or directly to the Pet Caregiver via in-app chat.

What if I need a Pet Caregiver to stay longer than 20 minutes?

If you need a Pet Caregiver to stay longer than 20 minutes, consider booking a Wag! Walk (30 minutes) or a Deluxe Walk (60 minutes). You can communicate your expectations in the Notes or directly to the Pet Caregiver via in-app chat.

Pricing

Walks

How much is a walk?

Walks currently start at $15, but depending on the length of the walk and the area you are requesting your walk in, the rates could be higher.

To view specific pricing in your area, click here.

Can multiple dogs be walked?

You may book up to three dogs per service at $5 for each additional dog. If you have more than three dogs, you will need to book an additional service.

Boarding

How much is a Boarding?

Overnight boarding services currently start at $39 per night. To view specific pricing in your area, click here.

What if I have more than one dog?

Each additional dog will cost $24 per night.

Is there a transportation fee?

Yes, if you would like your dog to be picked up and dropped off, there is an additional $15 charge.

Sitting

How much is a Sitting?

Sitting services currently start at $49 per night. To view specific pricing in your area, click here.

What if I have more than one dog?

Each additional dog will cost $24 per night.