Pet Parents

How much does it cost to book services through Wag!?

Pet Caregivers using Wag! set their own rates, so pricing may vary by region and by Pet Caregiver. If you are booking with a past or preferred Pet Caregiver, their rates can be found on their public profile, which you can view under the "Past Caregivers" tab on the Wag! app. If you're new to the platform, rates will be displayed at the bottom of the screen during booking. Tips are not included in incur a separate charge.

What is a Booking Fee?

Wag! charges a booking fee of $1.99 for each schedule booked. Note that you will only be charged one booking fee if you book a recurring or multi-day schedule. There is no booking fee for Wag! Premium subscribers.

Do I pay the same if my Pet Caregiver I selected submits a cover/cancels?

If your Pet Caregiver submits a cover, Wag! will search for another Pet Caregiver near you to complete the service as originally scheduled. You will pay the same amount for the service.

Can a Pet Caregiver change their pricing after I accept their bid?

No, Pet Caregivers are unable to change their price bid once you have confirmed the service.

What is a Wag! Walk?

Wag! Walks are 20-, 30-, or 60-minute walks for your dog! Walks can be on-demand (ASAP) or can be scheduled ahead of time. You'll receive a notification when a Pet Caregiver has been assigned to your schedule; feel free to communicate with them ahead of time via in-app chat! To book a Walk, tap the "Wag! Walks" tile on the home screen of the Wag! App.

What is a Drop-In?

Drop-ins are 20-minute appointments where a Pet Caregiver comes to the Pet Parent’s home to check in on the pet(s). The expectations of the service can be set by the Pet Parent ahead of time in the Notes or directly to the Pet Caregiver via in-app chat. If you need a Pet Caregiver to stay longer than 20 minutes, consider booking a Wag! Walk (30 minutes) or a Deluxe Walk (60 minutes). You can communicate your expectations in the Notes or directly to the Pet Caregiver via in-app chat.

What is a Sitting?

Sitting is when your pet(s) stays in the comfort of your own home. Your Pet Caregiver will keep your pet company and take care of them during the day including feeding them, taking them out for regular bathroom breaks, and having playtime. While your pet caregiver can come and go during the day, they are encouraged to be with your dog as much as possible and not leave for too long. Make sure to include detailed instructions for your Pet Caregiver in the Overnight Notes, or communicate with them via in-app chat prior to your Sitting.

To book a sitting, click here.

What is a Boarding?

Boarding is when your pet(s) stays overnight in the Pet Caregiver's home. Your Pet Caregiver will keep your pet(s) company and take care of them during the day, including feeding them (food provided by the Pet Parent), taking them out for regular bathroom breaks, and having playtime. While your Pet Caregiver can come and go during the day, they are encouraged to be with the dog as much as possible and not leave for too long. Make sure to include detailed instructions for your Pet Caregiver in the Overnight Notes, or communicate with them via in-app chat prior to your Boarding.

Will my Pet Caregiver pick up my pet for a Boarding?

You can request that your pet be picked up and dropped off for an additional fee, just select "Add pick-up and drop-off" when booking.

To book a boarding, click here.

Click here for information about In-Home Training.

What is Digital Training?

Digital Training sessions are 30 minutes sessions with a Trainer that are completed via video chat in the Wag! App. Digital Training is $30 per session for up to three pets. There are Pet Caregivers on Wag! that specialize in training all kinds of pets! All Digital Training sessions must be scheduled in advance.

How do I access my Digital Training session?

You will access your Digital Training through the Wag! App via a video chat room. We highly recommend communicating with your Trainer through the app prior to your Digital Training session to coordinate an exact time you are both available to start. Once the trainer starts the video chat, the time clock cannot be reset. The clock starts as soon as the Trainer enters the video chat. A timer will be displayed on screen during the training session. The video chat session will automatically disconnect at the 35-minute mark.

What if my Trainer or I have technical issues and gets disconnected during a Digital Training session?

Once the timer starts, it cannot be reset or paused.  You may rejoin the video chat session if you were disconnected and pick up where you left off. If you or your Trainer have a prolonged disconnect that severely impacted your Digital Training session, please contact Customer Service via the "Help" tab in the app. 

Click here for information about Digital Training.

What is In-Home Training?

In-Home Training is a 60-minute in-home training session where your dog will learn how to follow commands and gain new skills with the help of a local dog trainer. The hands-on sessions allow you to participate, too! You can learn as much as your dog, helping to reinforce a daily routine and promote good behaviors both in and outside of your home. Training sessions are available between 8 AM and 8:30 PM, 7 days a week.

What is Wag! Health?

Wag! Health connects you to a licensed Veterinarian right from your smartphone. Ask a question and receive an answer within 24 hours or set up a live consultation with a Veterinarian from the comfort of your home! The Wag! Health icon will appear on the home screen of your Wag! App. From there, you can book a live consultation with a licensed Veterinarian. If you are a Wag! Premium Subscriber, you will also have the option to ask a veterinarian as many one-time questions as you would like (free!). 

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian. 

How long is the wait to chat with a vet?

The wait time is typically about 5 minutes for a live consultation. This wait may be longer during peak hours. For one-time questions, responses can take up to 24 hours; in most cases you will receive a response much sooner.

Note: In the event of an emergency, we recommend seeking the immediate attention of your local veterinarian.