Booking a Walk

Book a One-Time Walk

To book a walk:

  • On the homepage, click the Wag! Walk icon at the top of your screen →
  • Choose your walk length →
  • Choose if you want to schedule the walk for a future date or time, or ASAP →
  • For a scheduled walk, choose the day and time →
  • Tell us how the pet caregiver should enter your home →
  • Write any notes about your dog that your Pet Caregiver should know →
  • Add your credit card →
  • Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a one-time walk, click here.

Booking a Recurring Walk

To book a recurring walk:

  • On the home screen, click the "Repeat Walk" icon →
  • Choose the start date, the time of day, length, and which days of the week you want this walk to occur →
  • Tell your Pet Caregiver how they can enter your home →
  • Write any notes about your dog that may be helpful for your Pet Caregiver →
  • Add your credit card (for first-time users) →
  • Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a recurring walk, click here.

Booking an Overnight Service

Book a Sitting

How do I book a Sitting?

  • From the home page of the Wag! app, tap "Overnight" →
  • Tap "Sitting" & "Schedule" →
  • Enter the start and end dates & times →
  • Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
  • Select or deselect the pets you'd like included →
  • Tap "Confirm Details" →
  • Add detailed Sitting Notes and select your Sitting Preferences →
  • Tap "Confirm Details"

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a sitting service, click here

Book a Boarding

How do I book a Boarding?

  • From the home page of the Wag! app, tap "Overnight" →
  • Tap "Boarding" & "Schedule" →
  • Enter the start and end dates & times →
  • If you'd like to include transportation for your pet to and from your Pet Caregivers home, tap "Add pick-up and drop-off" →
  • Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
  • Select or deselect the pets you'd like included →
  • Tap "Confirm Details" 
  • Add detailed Boarding Notes and select your Boarding Preferences →
  • Tap "Confirm Details"

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a boarding, click here

Canceling a Walk

Edit a Service

How do I edit the date or time of a service?

To edit the date or time of a service, please cancel your scheduled service and book a new one.
To cancel a service:

  • Go to your Schedule tab in your sidebar →
  • Tap on the Date with the specific service →
  • On the service details screen, scroll down and tap the Cancel button

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a cancellation fee.

Cancellation Policy

Walks or Drop-Ins: In the event that you need to cancel a walk or drop-in, a $5 cancellation fee will be applied if the walk or drop-in is canceled within 24 hours of the scheduled service. If the walk or drop-in is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk or drop-in is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.


In-Home Training: In the event that you need to cancel an in-home training, a $10 cancellation fee will be applied if the in-home training is cancelled within 24-hours of the scheduled service. If the in-home training is cancelled more than 24 hours in advance, there will be no cancellation fee. If the in-home training is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.


Overnight Services: In the event you need to cancel a boarding or sitting, a $40 cancellation fee will be applied if the boarding or sitting is canceled within 7 days of the scheduled service. If the boarding or sitting is canceled more than 7 days in advance, there will be no cancellation fee.  

Cancel a Walk

To cancel a walk:

  • Go to your Schedule tab in your sidebar →
  • Tap on the Date with the specific service →
  • On the service details screen, scroll down and tap the Cancel button 

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.

If your Pet Caregiver needs to cancel due to an unforeseen conflict, they are required to submit a cover in the Walker App.

Cancel a Recurring Schedule

To cancel a recurring schedule:

  • Navigate to the main menu  →
  • Tap on "Schedule" →
  • Tap on the date of any walk within the recurring schedule →
  • Tap "Recurring Schedule" →
  • Tap "Cancel Schedule"

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.