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Pet Parents

Schedule Changes

Booking a Walk

Book a One-Time Walk

Booking a Recurring Walk

Booking an Overnight Service

Book a Sitting

Book a Boarding

Canceling a Walk

Cancel a Recurring Schedule

Cancel a Walk

Cancellation Policy

Editing a Walk

Edit a Walk

Rescheduling a Walk

Reschedule a Walk

Booking a Walk

Book a One-Time Walk

To book a walk:

On the homepage, click the Wag! Walk icon at the top of your screen →
Choose your walk length →
Choose if you want to schedule the walk for a future date or time, or ASAP →
For a scheduled walk, choose the day and time →
Tell us how the pet caregiver should enter your home →
Write any notes about your dog that your Pet Caregiver should know →
Add your credit card →
Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a one-time walk, click here.

Booking a Recurring Walk

To book a recurring walk:

On the home screen, click the "Repeat Walk" icon →
Choose the start date, the time of day, length, and which days of the week you want this walk to occur →
Tell your Pet Caregiver how they can enter your home →
Write any notes about your dog that may be helpful for your Pet Caregiver →
Add your credit card (for first-time users) →
Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a recurring walk, click here.

Booking an Overnight Service

Book a Sitting

What is a Sitting?

Sitting is when your dog stays in the comfort of your own home. You can find more information about sittings here.

How do I book a Sitting?

On the homepage, click the Overnight icon at the top of your screen →
Choose whether you would like to book a boarding or sitting service →
Choose the start and end time/date→
Enter the scheduling information and information about your dog →
From the provided list, check all preferences that apply →
Check to make sure the start and end time/date are correct →
Click Book Sitting →
Add your credit card (if applicable) →

Your sitting is booked! You’ll receive a notification when a sitter is confirmed.

To book a sitting service, click here.

Book a Boarding

What is a Boarding?

Boarding is when your dog stays overnight in the boarding host’s home. You can view more information about boardings here.

How do I book a Boarding?

On the homepage, click the Overnight icon at the top of your screen →
Choose whether you would like to book a boarding or sitting service →
Choose the start and end time/date→
Enter the scheduling information and information about your dog →
From the provided list, check all preferences that apply →
Check to make sure the start and end time/date are correct →
Click Book Boarding →
Add your credit card (if applicable) →

Your boarding is booked! You’ll receive a notification when a boarder is confirmed.

To book a boarding, click here.

Canceling a Walk

Cancel a Recurring Schedule

To cancel a recurring schedule:

Navigate to the main menu →
Tap on "Schedule" →
Tap on the date of any walk within the recurring schedule →
Tap ‘Recurring Schedule’ →
Tap ‘Cancel Schedule’

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee. To avoid a cancellation fee, reschedule your walk instead of canceling it.

Cancel a Walk

To cancel a walk:

Go to your Schedule tab in your sidebar →
Tap on the Date with the specific service →
On the service details screen, scroll down and tap the Cancel button

Please note that if your service is matched to a pet caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee. To avoid a cancellation fee, reschedule your walk instead of canceling it.

If your pet caregiver needs to cancel due to an unforeseen conflict, they are required to submit a cover in the Walker App.

Cancellation Policy

Walks: In the event that you need to cancel a walk, a $5 cancellation fee will be applied if the walk is canceled within 24 hours of the scheduled service. If the walk is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk is cancelled because a pet caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.

Overnight Services: In the event you need to cancel a boarding or sitting, a $25 cancellation fee will be applied if the boarding or sitting is canceled within 24 hours of the scheduled service. If the boarding or sitting is canceled more than 24 hours in advance, there will be no cancellation fee.