What is Pet Parent Match?
"Pet Parent Match" allows you to choose the best fit for your pet from a list of available Pet Caregivers! It is currently only available for Overnight Care and recurring schedules.
What should I look for when choosing a Pet Caregiver?
It’s important to find the best fit for you and your pets. Many Pet Parents using Wag! look at factors such as:
- Distance
- Star Rating
- Reviews
- Experience or number of completed services
- The Pet Caregiver’s Bio
How do I use Pet Parent Match?
After you request a Boarding, Sitting, or recurring schedule, the service will become visible to Pet Caregivers in your area. Once Pet Caregivers have opted in, you will receive a notification that it’s time to select a Pet Caregiver!
You can access the Pet Parent Choice feature by tapping on this notification or by navigating to the Wag! App and tapping “Review and book” under your service request. From there, tap "View Profiles" to explore available Pet Caregivers or "Wag! Choice" for our automated system to select the best fit.
When you find the Pet Caregiver that best matches what you are looking for, tap on the green “Book Now” button.
To review more Pet Caregivers:
- Tap "More Booking Options” →
- Tap “Wait An Hour” →
- Tap “Yes, Wait”
In an hour you will receive a new batch of Pet Caregivers from which to choose, as long as additional Pet Caregivers are available.
If at any time you would like Wag! to choose for you, tap “More Booking Options” and tap “Wag! Choice.”
Note: By selecting “Wait An Hour” you will no longer be able to select from the previous batch of Pet Caregivers.
Can you pick the Pet Caregiver for me?
Yes, if you’d like Wag! to automatically select your Pet Caregiver:
- Tap “More Booking Options" →
- Tap "Wag! Choice"
What do I do if I want to see more Pet Caregivers?
To view more Pet Caregivers:
- Tap “‘More Booking Options”’ →
- Tap “‘Wait An Hour”’ →
- Tap “Yes, Wait”
You’ll receive a notification once a new batch of Pet Caregivers is available for your review.
Note: By selecting “‘Wait An Hour”’ you will no longer be able to select from the previous batch of Pet Caregivers.
What happens after I choose a Pet Caregiver?
Once you have selected a Pet Caregiver by tapping “Book Now,” the Pet Caregiver will be notified that they have been selected for the service and you'll be able to chat with them via the in-app chat.
Can I choose a different Pet Caregiver after I've booked someone?
No. Once you tap “Book Now,” the Pet Caregiver you chose will be assigned to the service; you'd need to cancel and rebook the service to select another Pet Caregiver (cancellation fees may apply).
I liked the Pet Caregiver I chose; how can I request them again?
If you loved your Pet Caregiver, tap on the heart next to their name in the app. This will add the Pet Caregiver to your Preferred List. Preferred Pet Caregivers receive your service requests before other Pet Caregivers are able to opt-in. You can also book directly with your favorite Pet Caregivers from the “Past Caregivers” tab in the app.
