Booking a Walk

Book a One-Time Walk

To book a walk:

  • On the homepage, click the Wag! Walk icon at the top of your screen →
  • Choose your walk length →
  • Choose if you want to schedule the walk for a future date or time, or ASAP →
  • For a scheduled walk, choose the day and time →
  • Tell us how the pet caregiver should enter your home →
  • Write any notes about your dog that your Pet Caregiver should know →
  • Add your credit card →
  • Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a one-time walk, click here.

Booking a Recurring Walk

To book a recurring walk:

  • On the home screen, click the "Repeat Walk" icon →
  • Choose the start date, the time of day, length, and which days of the week you want this walk to occur →
  • Tell your Pet Caregiver how they can enter your home →
  • Write any notes about your dog that may be helpful for your Pet Caregiver →
  • Add your credit card (for first-time users) →
  • Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a recurring walk, click here.

Booking an Overnight Service

Book a Sitting

What is a Sitting?

Sitting is when your pet stays in the comfort of your own home. You can find more information about Sittings here

How do I book a Sitting?

  • From the home page of the Wag! app, tap "Overnight" →
  • Tap "Sitting" & "Schedule" →
  • Enter the start and end dates & times →
  • Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
  • Select or deselect the pets you'd like included →
  • Tap "Confirm Details" 

 

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a sitting service, click here

Book a Boarding

What is a Boarding?

Boarding is when your dog stays overnight in the Pet Caregiver's home. You can view more information about boardings here

How do I book a Boarding?

  • From the home page of the Wag! app, tap "Overnight" →
  • Tap "Boarding" & "Schedule" →
  • Enter the start and end dates & times →
  • If you'd like your Pet Caregiver to transport your pet, tap "Add pick-up and drop-off" →
  • Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
  • Select or deselect the pets you'd like included →
  • Tap "Confirm Details" 

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a boarding, click here

Quick Choice

What is Quick Choice?

Quick Choice allows you to choose the best fit for your pet from a list of available Pet Caregivers!

What should I look for when choosing a Pet Caregiver?

It’s important to find the best fit for you and your pets. Many Pet Parents using Wag! look at factors such as:

  • Distance
  • Star Rating
  • Reviews
  • Experience or number of completed services
  • The Pet Caregiver’s Bio

For what services is Quick Choice available?

Quick Choice is only available for Overnight Care.

How do I use Quick Choice?

After you request a Boarding or Sitting, the service will become visible to Pet Caregivers in your area. Once Pet Caregivers have opted in, you will receive a notification that it’s time to select a Pet Caregiver!

You can access the Quick Choice feature by tapping on this notification or by navigating to the Wag! App and tapping “Review and book” under your service request. From there, tap "View Profiles" to explore available Pet Caregivers or "Choose For Me" for our automated system to select the best fit.

When you find the Pet Caregiver that best matches what you are looking for, tap on the green “Book Now” button.

To review more Pet Caregivers: 

  • Tap "More Booking Options” →
  • Tap “Wait An Hour” →
  • Tap “Yes, Wait”

In an hour you will receive a new batch of Pet Caregivers from which to choose, as long as additional Pet Caregivers are available. 

If at any time you would like Wag! to choose for you, tap “More Booking Options” and tap “Pick For Me.”

Note: By selecting “Wait An Hour” you will no longer be able to select from the previous batch of Pet Caregivers.

Can you pick the Pet Caregiver for me?

Yes, if you’d like Wag! to automatically select your Pet Caregiver: 

  • Tap “More Booking Options’ →
  • Tap ‘Pick For Me’

What do I do if I want to see more Pet Caregivers?

To view more Pet Caregivers:

  • Tap “‘More Booking Options”’ →
  • Tap “‘Wait An Hour”’ →
  • Tap “Yes, Wait”

You’ll receive a notification once a new batch of Pet Caregivers is available for your review.

Note: By selecting “‘Wait An Hour”’ you will no longer be able to select from the previous batch of Pet Caregivers.

What happens after I choose a Pet Caregiver?

Once you have selected a Pet Caregiver by tapping “Book Now,” the Pet Caregiver will be notified that they have been selected for the service and you'll be able to chat with them via the in-app chat. 

Can I choose a different Pet Caregiver after I've booked someone?

No. Once you tap “Book Now,” the Pet Caregiver you chose will be assigned to the service; you'd need to cancel and rebook the service to select another Pet Caregiver (cancellation fees may apply).

I liked the Pet Caregiver I chose; how can I request them again?

If you loved your Pet Caregiver, tap on the heart next to their name in the app. This will add the Pet Caregiver to your Preferred List. Preferred Pet Caregivers receive your service requests before other Pet Caregivers are able to opt-in. You can also book directly with your favorite Pet Caregivers from the “Past Caregivers” tab in the app.

Canceling a Walk

Cancellation Policy

Walks: In the event that you need to cancel a walk, a $5 cancellation fee will be applied if the walk is canceled within 24 hours of the scheduled service. If the walk is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk is cancelled because a pet caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.


Overnight Services: In the event you need to cancel a boarding or sitting, a $25 cancellation fee will be applied if the boarding or sitting is canceled within 24 hours of the scheduled service. If the boarding or sitting is canceled more than 24 hours in advance, there will be no cancellation fee.  

Cancel a Walk

To cancel a walk:

  • Go to your Schedule tab in your sidebar →
  • Tap on the Date with the specific service →
  • On the service details screen, scroll down and tap the Cancel button 

Please note that if your service is matched to a pet caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee. To avoid a cancellation fee, reschedule your walk instead of canceling it.

If your pet caregiver needs to cancel due to an unforeseen conflict, they are required to submit a cover in the Walker App.

Cancel a Recurring Schedule

To cancel a recurring schedule:

  • Navigate to the main menu  →
  • Tap on "Schedule" →
  • Tap on the date of any walk within the recurring schedule →
  • Tap "Recurring Schedule" →
  • Tap "Cancel Schedule"

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee. To avoid a cancellation fee, reschedule your walk instead.