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Pet Parents

Schedule Changes

Booking a Walk

Book a One-Time Walk

Booking a Recurring Walk

Booking an Overnight Service

Book a Sitting

Book a Boarding

Pet Parent Match

Canceling a Walk

Edit a Service

Cancellation Policy

Cancel a Walk

Cancel a Recurring Schedule

Booking a Walk

Book a One-Time Walk

To book a walk:

On the homepage, click the Wag! Walk icon at the top of your screen →
Choose your walk length →
Choose if you want to schedule the walk for a future date or time, or ASAP →
For a scheduled walk, choose the day and time →
Tell us how the pet caregiver should enter your home →
Write any notes about your dog that your Pet Caregiver should know →
Add your credit card →
Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a one-time walk, click here.

Booking a Recurring Walk

To book a recurring walk:

On the home screen, click the "Repeat Walk" icon →
Choose the start date, the time of day, length, and which days of the week you want this walk to occur →
Tell your Pet Caregiver how they can enter your home →
Write any notes about your dog that may be helpful for your Pet Caregiver →
Add your credit card (for first-time users) →
Your walk is booked! You’ll receive a notification when a pet caregiver is confirmed.

To book a recurring walk, click here.

Booking an Overnight Service

Book a Sitting

What is a Sitting?

Sitting is when your pet stays in the comfort of your own home. You can find more information about Sittings here.

How do I book a Sitting?

From the home page of the Wag! app, tap "Overnight" →
Tap "Sitting" & "Schedule" →
Enter the start and end dates & times →
Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
Select or deselect the pets you'd like included →
Tap "Confirm Details"

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a sitting service, click here.

Book a Boarding

What is a Boarding?

Boarding is when your dog stays overnight in the Pet Caregiver's home. You can view more information about boardings here.

How do I book a Boarding?

From the home page of the Wag! app, tap "Overnight" →
Tap "Boarding" & "Schedule" →
Enter the start and end dates & times →
If you'd like your Pet Caregiver to transport your pet, tap "Add pick-up and drop-off" →
Tap "Caregiver preference" to choose whether you'd like Wag! to select the best Pet Caregiver for you or if you'd like to select your own Pet Caregiver →
Select or deselect the pets you'd like included →
Tap "Confirm Details"

You’ll receive a notification when a Pet Caregiver is confirmed or when you are able to choose from available Pet Caregivers.

To book a boarding, click here.

Pet Parent Match

What is Pet Parent Match?

"Pet Parent Match" allows you to choose the best fit for your pet from a list of available Pet Caregivers! It is currently only available for Overnight Care and recurring schedules.

What should I look for when choosing a Pet Caregiver?

It’s important to find the best fit for you and your pets. Many Pet Parents using Wag! look at factors such as:

Distance
Star Rating
Reviews
Experience or number of completed services
The Pet Caregiver’s Bio

How do I use Pet Parent Match?

After you request a Boarding, Sitting, or recurring schedule, the service will become visible to Pet Caregivers in your area. Once Pet Caregivers have opted in, you will receive a notification that it’s time to select a Pet Caregiver!

You can access the Pet Parent Choice feature by tapping on this notification or by navigating to the Wag! App and tapping “Review and book” under your service request. From there, tap "View Profiles" to explore available Pet Caregivers or allow our automated system to select the best fit.

When you find the Pet Caregiver that best matches what you’re looking for, tap on the green “Book Now” button.

Can you pick the Pet Caregiver for me?

Yes, if you’d like Wag! to automatically pick your Pet Caregiver select ‘Quick Match’ from the scheduling screen when booking your service.

What happens after I choose a Pet Caregiver?

Once you have selected a Pet Caregiver by tapping “Book Now,” the Pet Caregiver will be notified that they have been selected for the service and you'll be able to chat with them via the in-app chat.

Can I choose a different Pet Caregiver after I've booked someone?

No. Once you tap “Book Now,” the Pet Caregiver you chose will be assigned to the service; you'd need to cancel and rebook the service to select another Pet Caregiver (cancellation fees may apply).

I liked the Pet Caregiver I chose; how can I request them again?

If you loved your Pet Caregiver, tap on the heart next to their name in the app. This will add the Pet Caregiver to your Preferred List. Preferred Pet Caregivers receive your service requests before other Pet Caregivers are able to opt-in. You can also book directly with your favorite Pet Caregivers from the “Past Caregivers” tab in the app.

Canceling a Walk

Edit a Service

How do I edit the date or time of a service?

To edit the date or time of a service, please cancel your scheduled service and book a new one.
To cancel a service:

Go to your Schedule tab in your sidebar →
Tap on the Date with the specific service →
On the service details screen, scroll down and tap the Cancel button

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a cancellation fee.

Cancellation Policy

Walks: In the event that you need to cancel a walk, a $5 cancellation fee will be applied if the walk is canceled within 24 hours of the scheduled service. If the walk is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk is cancelled because a pet caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.

Overnight Services: In the event you need to cancel a boarding or sitting, a $25 cancellation fee will be applied if the boarding or sitting is canceled within 24 hours of the scheduled service. If the boarding or sitting is canceled more than 24 hours in advance, there will be no cancellation fee.

Cancel a Walk

To cancel a walk:

Go to your Schedule tab in your sidebar →
Tap on the Date with the specific service →
On the service details screen, scroll down and tap the Cancel button

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.

If your Pet Caregiver needs to cancel due to an unforeseen conflict, they are required to submit a cover in the Walker App.

Cancel a Recurring Schedule

To cancel a recurring schedule:

Navigate to the main menu →
Tap on "Schedule" →
Tap on the date of any walk within the recurring schedule →
Tap "Recurring Schedule" →
Tap "Cancel Schedule"

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.

Contact Customer Success