Pet Parents

How do I edit the date or time of a service?

To edit the date or time of a service, please cancel your scheduled service and book a new one. To cancel a service:

• Go to your Schedule tab in your sidebar →
• Tap on the specific service →
• On the service details screen, scroll down and tap the Cancel button

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a cancellation fee.

Walks or Drop-Ins: In the event that you need to cancel a walk or drop-in, a $5 cancellation fee will be applied if the walk or drop-in is canceled within 24 hours of the scheduled service. If the walk or drop-in is canceled more than 24 hours in advance, there will be no cancellation fee. If the walk or drop-in is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.

In-Home Training: In the event that you need to cancel an in-home training, a $10 cancellation fee will be applied if the in-home training is cancelled within 24-hours of the scheduled service. If the in-home training is cancelled more than 24 hours in advance, there will be no cancellation fee. If the in-home training is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.

Overnight Services: In the event you need to cancel a boarding or sitting, a $40 cancellation fee will be applied if the boarding or sitting is canceled within 7 days of the scheduled service. If the boarding or sitting is canceled more than 7 days in advance, there will be no cancellation fee.  

To cancel a walk:

• Go to your Schedule tab in your sidebar →
• Tap on the Date with the specific service →
• On the service details screen, scroll down and tap the Cancel button 

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.

If your Pet Caregiver needs to cancel due to an unforeseen conflict, they are required to submit a cancellation request in the Walker App.

To cancel a recurring schedule:

• Navigate to the main menu  →
• Tap on "Schedule" →
• Tap on the date of any walk within the recurring schedule →
• Tap "Recurring Schedule" →
• Tap "Cancel Schedule"

Please note that if your service is matched to a Pet Caregiver and you cancel the service within 24 hours of the scheduled start time, you’ll incur a $5 cancellation fee.