Walks or Drop-Ins: Need to update the time of your pet's Walk or Drop-In? "Edit" the start time in stead of cancelling to avoid cancellation fees. In the event that you need to completely cancel a walk or drop-in, a $5 cancellation fee will be applied if the walk or drop-in is canceled after a Pet Caregiver has been assigned. If the walk or drop-in is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.
In-Home Training: In the event that you need to cancel an in-home training, a $10 cancellation fee will be applied if the in-home training is cancelled within 24-hours of the scheduled service. If the in-home training is cancelled more than 24 hours in advance, there will be no cancellation fee. If the in-home training is cancelled because a Pet Caregiver was not assigned to the schedule and the original start time of the schedule has passed, there will be no cancellation fee.
Overnight Services: In the event you need to cancel a boarding or sitting, a $40 cancellation fee will be applied if the boarding or sitting has been assigned to a Pet Caregiver. If the boarding or sitting is canceled before a Pet Caregiver has been confirmed, there will be no cancellation fee unless you selected Pet Parent Match, in which case a $10 cancellation fee will apply if there are any Pet Caregivers opted into the service.
