In the event you’re unable to complete a service, you may request a cover through the Walker App. Requesting a cover makes the service available for another Pet Caregiver to accept. While we understand you may need a cover on a rare occasion, repeated use of covers may affect your Pet Parent Favorability. More importantly, it results in a poor experience for the Pet Parent and their pet.
How do I cancel a service?
You can submit a cover from the Home Screen of the Walker App:
- Tap "Booked" (the calendar icon) →
- Tap the red bell →
- Tap "Request a Cover" →
- Tap "Yes" & select the service(s) for which you need to submit a cover.
Does submitting a cover affect my ability to book services?
While there may be rare occasions where you need a cover, repeated use of this capability or calling Support to request a cover may affect your cancellation rating (which is part of your Pet Parent Favorability). More importantly, it results in a poor experience for the Pet Parent and their pet.
What if the Pet Parent requests a cancellation?
If a Pet Parent needs to cancel a service, they need to do so in the "Schedule" tab of the Wag! App. Submitting a cover at the request of a Pet Parent can affect your cancellation rating (which is part of your Pet Parent Favorability).
