Request a Cover

One-Time Walk Covers

Request a One-Time Cover

In the event you’re unable to complete your walk, you may request a cover through the app. Requesting a cover cancels your walk and makes it available for another walker to accept. While we understand you may need a cover on a rare occasion, repeated use of covers may affect future opportunities to request walks. More importantly, it results in a poor experience for the pet parent and pup.

To request a one-time walk cover, navigate to your "Booked Walks" page and click on the schedule you’d like to cover. From the pop up, select “Request a Cover” then proceed through the flow.

Recurring Walk Covers

Request a Recurring Cover

In the event you’re unable to continue with your recurring walk commitment, we encourage you to request a cover in the app at least 2 weeks in advance. Requesting a cover cancels future walks and makes the schedule available for another walker to accept. While we understand you may need a cover on a rare occasion, repeated use of covers may affect future opportunities to request walks. More importantly, it results in a poor experience for the pet parent and pup.

To request a recurring walk cover, navigate to your "Booked Walks" page and click on the schedule you’d like to cover. From the pop up, select “Request a Cover” then proceed through the flow.

Boarding/Sitting Covers

Request a Boarding/Sitting Cover

In the event you’re unable to complete your scheduled sitting or boarding, please request a cover through the app as soon as possible. Once the cover is confirmed, the schedule will be cancelled and removed from your app. While we understand you may need a cover on a rare occasion, repeated use of this capability may affect future opportunities to request walks. More importantly, it results in a poor experience for the pet parent and pup.

To request a boarding or sitting cover, navigate to your "Booked Walks" page and click on the schedule you’d like to cover. From the pop up, select “Request a Cover” then proceed through the flow.