Adequate Equipment
As a pet parent, it’s your responsibility to provide adequate equipment for your pet caregiver before the service begins. Before each scheduled service, check to make sure that you have provided the supplies your pet caregiver will need. For example, if you’ve booked a walk, ensure you’ve left a leash, harness and bags in plain sight for your walker to find. If you’ve booked an in-home service like a Boarding or Pet Day Care, ensure you’ve provided your dog’s bowls, food or other supplies necessary for a safe and successful service.
If you’ve booked a Boarding or Pet Day Care service with a transportation component, it’s important that your pet caregiver knows how to safely and securely transport your dog from your home to theirs, and back! It's the responsibility of the pet parent to provide adequate equipment for a safe and smooth transport. This can include a dog seat belt or harness and/or crate. Crates are a good option to help ensure the pup’s safety when traveling, especially in a car. If you already use a crate, be sure the crate is the right size for the dog being transported and that it can fit in most vehicles. Also, note that crates should be securely anchored to the vehicle. Since this can be done in a variety of ways, be sure you choose the correct option for both the dog and crate being used.
Home Access
In order to get things off to a successful start, the pet caregiver needs smooth access to the home to pick up the dog. As a pet parent, be sure to provide information about accessing your home within the Wag! app or on our website.
We highly encourage pet parents to change lockbox codes often and not to share personal information, including phone numbers, with Pet Care Providers. When changing your lockbox code, don’t forget to update this information within the Wag! app so upcoming pet caregivers have the information they need.
Communication
The Wag! app is the best channel for communication between you and your pet caregiver. We encourage pet parents to communicate and engage with pet caregivers solely through the Wag! app or our website.
Remember that pet caregivers may have questions and direct communication through the app keeps everyone informed. Timely communication is also important for a successful service. Try to respond to pet caregivers as soon as possible, especially if questions arise during a service. We encourage pet parents to keep their mobile devices close during a walk or boarding or sitting engagement. The Wag! app has user safety features that allow you to communicate with pet caregivers safely and conveniently. Use it!
As a best practice, confirm that your dog's profile is filled out adequately, updated as needed, and includes any special details you may want to convey to your pet caregiver.
Timeliness
If you’re dropping off your dog for a Boarding or Day Care service, be respectful of the agreement you've made with the boarding host and arrive on time.
Cancellations
In the event of a last-minute change to their plans or schedule, pet parents have the option to cancel a Wag! scheduled service. Last-minute cancellations can have a negative impact on our community by disrupting schedules and experiences of both pet parents and pet caregivers. Please be mindful of this and keep last-minute cancellations to a minimum.
