Preparing for Your Booking

Prior to Your Walk

What to Prepare

Leash & Doggie Bags: We encourage you to put your dog’s leash and potty bags in a visible and easily accessible place to ensure your walker can find them. If you have another place you prefer to keep your pup’s supplies, jot it down in the Notes section of the app so your walker will know exactly where to find it.

Treats! If your pup has special treats that you like to give them, you can specify where your walker can find them, and how many to give your pup.


Tips for Lockboxes:

Wag! sends lockboxes to pet parents who request them. Maintaining the lockbox is the pet parent’s responsibility. Here are some tips:

  • When possible, please limit direct exposure to the elements
  • Place lockbox where it’s protected from damage
  • Cover lockbox in cold weather to keep it from freezing shut
  • Please don’t put your only set of house keys in the lockbox

Please use the lockbox at your own risk. Wag! is not liable for any loss, claim or damage of any kind incurred as a result of your use of the lockbox.

I want to change my lockbox code

When changing your lockbox code, please make sure to update the lockbox code in the app. Failing to update your code will cause future walks to be delayed, as the walker won’t be able to enter your home.

3-Digit Master Lock Brand

  How to change the code:

  • Open the lockbox using your current code →
  • Locate the silver lever inside on the right →
  • Pull this lever forward and to the left →
  • Change the code to your desired new code →
  • Push the lever back and to the right, to its original position →
  • Update code in the Wag! app before your next walk

4-digit Shurlok Brand

  How to change the code:

  • Input your default code, or Latch code, and use a coin or screwdriver to turn the metal dial on the top right side of the lockbox in the vertical position →
  • Carefully set the dial to your new 4 digit code →
  • Turn the dial on the top side back to the horizontal position →
  • Scramble the digits, and test to make sure the new code works →
  • Update code in the Wag! app before your next walk

Updating Your Lockbox Code In the App

If you have a booked schedule: 

  • On the bottom of the home screen, you will see your upcoming walks →
  • Click the specific walk you’d like to edit →
  • Select "Edit Home Access & Walk Notes" →
  • Edit your lockbox information and click “Save” at the bottom of the screen and you’re all set!
  • The “My Lockbox”  section of the app, will update with the new code after this has been adjusted. 

If you are submitting a new schedule: 

  • On the homepage, click the service icon at the top of your screen  for the service you'd like to book →
  • After selecting your schedule preferences, you will be able to tell us how the walker should enter your house and edit the lockbox code→
  • Click "continue" and proceed with your schedule submission. 
  • The “My Lockbox”  section of the app, will update with the new code after this has been adjusted.

My lockbox doesn't fit on my door

Many pet parents choose to place their lockbox on a gate or alternate secure fixture outside.

Tips for a Great Walk

We recommend that you add any notes about your dog and their personality in the Notes section of your Profile. It’s really helpful to note if your dog tends to pull on the leash when they walk or are shy when meeting new people! The more information you can give your walker, the better! This way your walker will be able to cater the walk specifically to your pup, just like you would.

Prior to Your Boarding

Preparing For Transportation

If you’ve booked a Boarding or Pet Day Care service with a transportation component, it’s important that your Pet Care Provider knows how to safely and securely transport the pup from your home to theirs, and back!

As a Pet Parent, it's your responsibility to provide adequate equipment for the transportation of your pup.  This can include a dog seat belt or harness and/or crate. Crates are a good option to help ensure the pup’s safety when traveling, especially when in a car.  If you use a crate, make sure that the crate is the correct size for the dog being transported and that the crate is securely anchored to the vehicle. This can be done in a variety of ways, so be sure you choose the correct option for the dog, and crate being used.


For tips specific to driving with a dog, check out these helpful tips from Robert Cabral: 

Road Trip: Driving With Your Dog 

Prior to Your Sitting

What to Prepare

We encourage you to take all the necessary steps to prepare your pup and the sitter for their stay in your home. This includes:

  • Leaving a note about where to find your dog’s food
  • Labeling your dog’s food (amount per meal x times a day)
  • Ensuring your dog’s leash is in a visible place
  • Writing down feeding instructions, including how much and when you feed your dog, as well as any schedules that your pup may follow (e.g., take him out to the bathroom after he has his breakfast)

We always recommend providing as much information as possible, as that is the best way to make sure that your pup’s routine stays the same and you have peace of mind knowing everything is taken care of!