You can add notes about your dog in your dog's profile. Dog notes are a great way to let your pet caregivers learn more about your pup's needs.
To update your dog's profile and notes:
Tap View Profile in your sidebar →
On your profile scroll down and tap the dog you wish to enter notes for →
On your dog's profile tap the edit button in the upper right hand corner →
Tap Next on the Basic Dog info screen →
Tap Next on the Walk Behavior screen →
Tap Next on the Home Entry Behavior screen →
You can type in any notes about your dog here →
Tap Complete to save your notes!
Include your home access notes to the “How to Get In” section when booking any service. The notes from each previous walk will automatically populate so you only have to put in your home access notes once. If you need to provide additional notes to your pet caregivers, we recommend contacting them via the mobile app.
Add your home access notes on the “How to Get In” screen when booking your walk. The notes from each previous service will automatically populate so you only have to put in your home access notes once.
Choose “Key in Wag! Lock Box” if you’re storing your key(s) in the Lock Box provided by Wag!. Be as detailed as possible and include notes such as: Wag! Lock Box is hanging on the apartment door, or Wag! Lock Box is on the left as you enter the courtyard, etc.
Choose “Hidden Key” if you’re storing your key in a non-Wag! branded Lock Box or you prefer another secure home access method. Be as detailed as possible and include notes such as: The key is in a black lock box attached to the gate, or the keypad is on the garage door to the left, etc.
Choose “Key with doorman” if your pet caregiver needs to check in with any building staff in order to gain access to your home. Be as detailed as possible and include notes such as: Sign in at the front desk, or check in with doorman, or leasing office requires documentation, etc.
Choose “Someone will be home” if you or a trusted friend/family member will be home to let your pet caregiver into your home. Be as detailed as possible and include notes such as: Please knock first, or ring the doorbell before entering the home, etc.
To update your access notes, change the appropriate information when booking your next service. The updated information will automatically populate when booking future services.
Please use the lockbox at your own risk. Wag! is not liable for any loss, claim or damage of any kind incurred as a result of your use of the lockbox.
Walk Related Notes
When booking a service we encourage you to include any details that would help your pet caregiver complete the service such as where to find the leash, poop bags, where your pup will be, and where to leave your pup after the service is complete. We know every pup is unique so If you’d like to describe your pup’s personality, you can do so in the Dog Profile section in the app.
Updating Home Access Notes
If you have a booked schedule:
On the bottom of the home screen, you will see your upcoming services →
Click the specific service you’d like to edit →
Select "Edit Home Access & Walk Notes" →
Edit your home access information and click “Save” at the bottom of the screen and you’re all set!
If you are submitting a new schedule:
On the homepage, click the service icon at the top of your screen for the service you'd like to book →
After selecting your schedule preferences, you will be able to tell us how the pet caregiver should enter your home on the “How to Get In” page →
Click “Book now" and proceed with your schedule submission.
To update your vet information:
Go to your profile in the app →
Scroll down to the bottom of the page to view “Vet Name” and “Vet Phone Number” →
Click on whichever section you need to update →
Update the relevant information, and you’re all set!
You must always keep this information up to date. In the case of health concerns, it’s best to reach out to your vet.
A Preferred Walker is a walker that we will try to give preference to when you request a service for your pup. You may also request a service directly from a Preferred Walker. There are several ways to add a Preferred Walker:
After your pup has completed a service:
On the Rate your dog walker screen, tap the heart next to "Prioritize your walker for future walks"
From the Service Details screen:
Go to your Schedule tab in your sidebar →
Tap on the Date with the service from your Dog Walker
On the service details screen, tap the heart button
From the Past Walkers/Walks screen
Go to your Past Walkers/Walks tab in your sidebar →
Click on the Walkers tab →
Tap the heart by the names of the Walkers you want set as preferred
To rebook services from a Preferred Walker
Go to your Preferred Walkers tab in your sidebar →
Click on the Book Again button next your Preferred Walker
To rebook a past walker on a mobile device, click here
Once a walk is complete, you’ll receive a report card including a photo, notes, total walk length and time, as well as confirmation that your pup has been safely returned. At this point, you can rate and tip your walker based on your experience. You can also give your walker a badge for a job well done! There are six different badges you can award your walker:
Above and Beyond: Walker went the extra mile for your pup!
Excellent Report Card: Walker left a fun and informative report card.
Extra Caring: Walker made sure your pup got some extra TLC!
Follows Instructions: Walker did a great job at following instructions.
Great Distance: Walker was able to cover a lot of ground during the walk.
Strong Walker: Walker was able to handle larger/energetic dog breeds.
Click on “Add Card” in the top right-hand corner →
Add your credit card number, expiration date, and CVV →
Click “Save”. You’re all set!
To update your credit card information, click here.
Account Credits/Promo Code
You can see how many Wag! Credits you have available in the “Payments” tab.
To add a promo code:
Go to the “Payments” tab in the sidebar→
Click “Apply a Promo Code” →
Enter the Promo Code →
Click “Apply”. You’re all set!
If you receive an error message when redeeming a code, please check that you meet all the requirements to use the promo code.
To cancel an auto-refill on a credit package:
Click the Wag! Logo in the app →
Go to your Profile →
At the bottom of the page, click “Settings” →
Toggle the auto-refill button to off →
You’re all set!
If there is an incorrect charge on your account, please reach out to our Customer Success team through the "Help" section of the mobile app.
To request a refund or dispute a charge, please call our Customer Success team through the "Help" section of the mobile app.
Cancellations within 24 hours of your walk schedule will incur a $10 cancellation fee.
Cancellations more than 24 hours in advance do NOT incur a cancellation fee.
To cancel your service:
Go to your Schedule tab in your sidebar →
Tap on the Date with the specific service
On the service details screen, scroll down and tap the Cancel button
When you refer a new user to the platform, you will receive a free walk (20 credits) once they complete their first free walk! There is no limit to the amount of credits you can earn for referrals completing their first free walk.
To invite a new user to the platform:
On the homepage, in the top right-hand corner, click on the yellow “FREE walks!” button →
There you will be able to send invites directly to your contacts or copy your unique link to send to new users →
Once the new user has taken their first free walk, you will receive 20 credits to use towards a free walk!