My Account

Preferred Walkers

What is a Preferred Walker?

A Preferred Walker is a walker that we will try to give preference to when you request a service for your pup. You may also request a service directly from a Preferred Walker. There are several ways to add a Preferred Walker:

After your pup has completed a service:

  • On the Rate your dog walker screen, tap the heart next to "Prioritize your walker for future walks"

From the Service Details screen:

  • Go to your Schedule tab in your sidebar →
  • Tap on the Date with the service from your Dog Walker
  • On the service details screen, tap the heart button

From the Past Walkers/Walks screen

  • Go to your Past Walkers/Walks tab in your sidebar →
  • Click on the Walkers tab →
  • Tap the heart by the names of the Walkers you want set as preferred 

To rebook services from a Preferred Walker

  • Go to your Preferred Walkers tab in your sidebar →
  • Click on the Book Again button next your Preferred Walker

To rebook a past walker on a mobile device, click here

Rating walkers

Once a walk is complete, you’ll receive a report card including a photo, notes, total walk length and time, as well as confirmation that your pup has been safely returned. At this point, you can rate and tip your walker based on your experience. You can also give your walker a badge for a job well done! There are six different badges you can award your walker:

  • Above and Beyond: Walker went the extra mile for your pup!
  • Excellent Report Card: Walker left a fun and informative report card.
  • Extra Caring: Walker made sure your pup got some extra TLC!
  • Follows Instructions: Walker did a great job at following instructions.
  • Great Distance: Walker was able to cover a lot of ground during the walk.
  • Strong Walker: Walker was able to handle larger/energetic dog breeds.

Payment Information/Finance

Update Credit Card Information

To update your credit card information:

  • Go to your “Payments” tab in the sidebar →
  • Click on “Add Card” in the top right-hand corner →
  • Add your credit card number, expiration date, and CVV →
  • Click “Save”. You’re all set!

To update your credit card information, click here.

Account Credits/Promo Code

You can see how many Wag! Credits you have available in the “Payments” tab.


To add a promo code:

  • Go to the “Payments” tab in the sidebar→
  • Click “Apply a Promo Code” →
  • Enter the Promo Code →
  • Click “Apply”. You’re all set!  

If you receive an error message when redeeming a code, please check that you meet all the requirements to use the promo code.

Cancel Auto-Refill

To cancel an auto-refill on a credit package:

  • Click the Wag! Logo in the app →
  • Go to your Profile →
  • At the bottom of the page, click “Settings” →
  • Toggle the auto-refill button to off →
  • You’re all set!
Incorrect Charge

If there is an incorrect charge on your account, please reach out to our Customer Success team through the "Help" section of the mobile app.

Refund

To request a refund or dispute a charge, please call our Customer Success team through the "Help" section of the mobile app.

Cancellation Fees

Cancellations within 24 hours of your walk schedule will incur a $10 cancellation fee.

Cancellations more than 24 hours in advance do NOT incur a cancellation fee.

 

To cancel your service:

  • Go to your Schedule tab in your sidebar →
  • Tap on the Date with the specific service
  • On the service details screen, scroll down and tap the Cancel button
Referral Bonus

When you refer a new user to the platform, you will receive a free walk (20 credits) once they complete their first free walk! There is no limit to the amount of credits you can earn for referrals completing their first free walk.


To invite a new user to the platform:

  • On the homepage, in the top right-hand corner, click on the yellow “FREE walks!” button →
  • There you will be able to send invites directly to your contacts or copy your unique link to send to new users →
  • Once the new user has taken their first free walk, you will receive 20 credits to use towards a free walk!