Preparing Your Home

Home Access Method

What types of Home Access methods are there?

Your home access method could be via a Wag! Lockbox, doorman, or any other reliable method you’d like! It's highly recommended that you ensure that you have a method in place for your Pet Caregiver to be able to get into your home.


What else do I need to know about Home Access methods?

 It’s important that whichever method you choose, you make sure that all your information is up to date on the “How to Get In” screen when booking any service, especially if you alternate between booking walks at your home and office or have recently moved. This will allow for a seamless experience for you, your Pet Caregiver, and your dog(s).

What if something happens to my home?

In the very unlikely event your home incurs any damage as a direct result of Wag!’s negligence, Wag! carries a $1,000,000 liability insurance policy.

Wag! Lockbox

What is a Wag! Lockbox?

Wag! will send lockboxes to Pet Parents who request them. Maintaining the lockbox is the Pet Parent’s responsibility. Here are some tips:

  • Where possible, please limit direct exposure to the elements
  • Place the lockbox where it’s protected from damage
  • Cover the lockbox in cold weather to keep it from freezing shut
  • Please don’t put your only set of house keys in the lockbox

Please use the lockbox at your own risk. Wag! is not liable for any loss, claim or damage of any kind incurred as a result of your use of the lockbox.

How do I request a Wag! Lockbox?

Please reach out to Customer Support via the "Help" tab in the app. We'll be happy to assist.

How long does it take for my lockbox to be delivered?

Please allow up to 7 business days for your lockbox to arrive.

Am I required to use a Wag! Lockbox?

No - Wag! Lockboxes are offered as a convenient option for Pet Parents, but are not required. Pet Parents are free to utilize whichever home access method works best for their family.

How much does a Wag! Lockbox cost?

The lockbox itself is free of charge with a $19.99 shipping + handling fee.


If you're having trouble with your lockbox, see some helpful troubleshooting tips here.