Preparing Your Home

Home Access Method

What types of Home Access methods are there?

Your home access method could be via a Wag! Lockbox, doorman, or any other reliable method you’d like! It's highly recommended that you ensure that you have a method in place for your Pet Caregiver to be able to get into your home.


What else do I need to know about Home Access methods?

 It’s important that whichever method you choose, you make sure that all your information is up to date on the “How to Get In” screen when booking any service, especially if you alternate between booking walks at your home and office or have recently moved. This will allow for a seamless experience for you, your Pet Caregiver, and your dog(s).

What if something happens to my home?

In the very unlikely event your home incurs any damage as a direct result of Wag!’s negligence, Wag! carries a $1,000,000 liability insurance policy.

Wag! Lockbox

Ordering a Wag! Lockbox

How do I order a new lockbox?

To request a lockbox:

  • Open the Main Menu from the top left corner of the home screen →
  • Tap "Home Access" →
  • Tap "Get Lockbox" →
  • Confirm or edit your shipping address →
  • Click "Pay Now"

How long does it take for my lockbox to be delivered?

Please allow up to 7 business days for your lockbox to arrive.

Am I required to use a Wag! Lockbox?

No - Wag! Lockboxes are offered as a convenient option for Pet Parents, but are not required. Pet Parents are free to utilize whichever home access method works best for their family.

How much does a Wag! Lockbox cost?

Wag! Lockboxes are $19.99 plus shipping & handling. Wag! Premium members can take advantage of Free Shipping! 

How do I return a lockbox?

Lockboxes do not need to be returned.

Wag! Lockboxes

Wag! will send lockboxes to Pet Parents who request them. Maintaining the lockbox is the Pet Parent’s responsibility. Here are some tips:

  • Where possible, please limit direct exposure to the elements
  • Place the lockbox where it’s protected from damage
  • Cover the lockbox in cold weather to keep it from freezing shut
  • Please don’t put your only set of house keys in the lockbox

Please use the lockbox at your own risk. Wag! is not liable for any loss, claim or damage of any kind incurred as a result of your use of the lockbox.

If you're having trouble with your lockbox, see some helpful troubleshooting tips here.

Where can I find my lockbox code?

To view your lockbox code:

  • Open the Main Menu from the top left corner of the home screen →
  • Tap "My Lockbox"

How do I change my lockbox code?

3-Digit Master Lock Brand

  • Open the lockbox using your current code →
  • Locate the silver lever inside on the right →
  • Pull this lever forward and to the left →
  • Change the code to your desired new code →
  • Push the lever back and to the right, to its original position →
  • Don't forget to update the code in the Wag! app before your next service

4-digit Shurlok Brand

  • Open the lockbox using your current code →
  • Use a coin or screwdriver to turn the metal dial on the top right side of the lockbox to the vertical position →
  • Carefully set the dial to your new 4 digit code →
  • Turn the dial back to the horizontal position →
  • Scramble the digits, and test to make sure the new code works →
  • Don't forget to update the code in the Wag! app before your next service

How do I update my lockbox code in the app? 

If you have a booked schedule: 

  • Tap on the upcoming schedule at the bottom of the home screen →
  • Select "Edit Home Access & Walk Notes" →
  • Edit your lockbox information and tap “Save." This will update the code for any future services.

If you are submitting a new schedule: 

  • From the home screen, select the type of service you'd like to book →
  • After selecting your schedule preferences, you will be prompted to edit your lockbox code →
  • Tap "Continue" and proceed with booking. This will update the code for any future services.

How do I remove a lockbox from my property?

Lockboxes are the property of the Pet Parent and as such, Wag! does not remove them. Please contact the owner of the lockbox for removal.