How do I contact a Pet Caregiver?
You can communicate with the Pet Caregiver directly through our in-app chat feature.
For an upcoming service:
- Tap the selected walk on the homepage or navigate to your “Schedule” tab from the main menu →
- Tap the correct walk →
- Tap “Chat”
- For a past service:
- From the main menu
- Tap “Past Caregivers” or “Preferred Caregivers” →
- Tap on the Pet Caregiver's name with you wish to connect →
- Tap “Chat”
For a live service:
- Navigate to the homepage of your app →
- From the live service display, tap the “chat” button or the phone icon
For an unbooked training service:
If you wish to chat with a trainer before booking a service
- Select the trainer you wish to connect with from the carousel →
- Add the trainer to your preferred list by tapping the heart by their name →
- Navigate to the app menu →
- Tap “Preferred Caregivers” →
- Tap “Chat”
Should I know anything else?
- To save a photo, tap and hold the photo, which will reveal the option to save. Video is currently not supported via in-app chat.
- We alert you of new messages via push notification. For the best experience, we recommend enabling push notifications for the Wag! app.
- For your safety, we recommend never sharing personal phone numbers, logins, or financial information.
- Chats stay live and will only expire if there has been 10 days of inactivity.
- Enjoyed your chat experience? Click "Book Now" in the chat to rebook with your favorite Pet Caregivers!
