Pet Parents

How do I contact the Pet Caregiver?

You can communicate with the pet caregiver directly in the app through our in-app chat feature. 

How do I do that?

• For an upcoming service:
  • Option 1:
    • Go to your scheduled walk by clicking the selected walk on the homepage or navigating to your “schedule” tab →
    • Click the specific walk you’re referring to →
    • Click “Contact ” →
    • Chat away!
  • Option 2 (iOS Users Only):
    • Navigate to your “messages” tab in the side navigation of the app →
    • Click the “+” in the upper right hand corner  →
    • You will see a list of your booked pet caregivers. Select the pet caregiver you’d like to chat with  →
    • Chat away!
• For a live service:
  • Navigate to the homepage of your app →
  • On the live service display, click the contact button or phone  icon →
  • Chat away! 

Should I know anything else?

• To save a photo, tap and hold the photo which will reveal the option to save. Video is currently not supported via the chat. 
• Chats are available for active messaging up to 12 hours after the service end.
• If you are an iOS user, you can view your inactive messages from past services for up to 60 days.  ( Android coming soon!)
• We alert you of new messages via push notification. For the best experience, we recommend enabling push notifications for the Wag app. 
• For your safety, we recommend never sharing personal phone numbers, logins, or financial info
• Enjoyed your chat experience? To rebook a specific pet caregiver on the mobile app, click here. 

To access the chat inbox on the mobile app, click here. 

You are able to call your pet caregiver directly from the chat screen.

To call your pet caregiver:

• Navigate to the "Messages" tab in the main menu →
• Click on the chat of the pet caregiver you’d like to contact →
• In the chat, click the phone icon (iOS) or the three vertical dots (Android) →
• Select “Call Walker”

You will be connected with a call-only line masked for your privacy where you can communicate directly with the pet caregiver. 

To access the chat inbox on the mobile app, click here from your mobile device. If you are attempting to reach Customer Service, please use the "Help" tab in the Wag! App.

For your safety, we recommend never sharing personal phone numbers, passwords, or any kind of financial information.