How Wag! Works

General Information

Wag! makes safety a priority for all dogs, Pet Caregivers, Pet Parents and others on the Platform. Vaccinations help prevent dog diseases, aid in avoiding costly treatments for animal illnesses and even prevent the spread of certain diseases to humans. Wag! maintains a strict Vaccination Policy prohibiting unvaccinated dogs on the Platform. This means that in order to be eligible to receive a Service (walk, drop-in, boarding, sitting or grooming), each dog must have the following up-to-date shots and vaccines: DA2PPV, Bordetella, and Rabies.  Your veterinarian may also recommend others specifically relevant to your dog.  In addition, for areas that have a high incidence, Wag! also recommends the flu vaccination.

Community Guidelines

At Wag!, we create joy for dogs and those who love them. With hundreds of thousands of customers, our goal is to support and empower our community to create an environment where both Pet Parents and Pet Care Providers (Walkers, Boarders and Sitters) feel safe and supported while taking care of dogs and their needs.

The following Community Guidelines are here to help facilitate a community-wide understanding of expectations and standards of conduct while using Wag!. By using Wag!, you agree to these guidelines and our Terms of Service. Violating these guidelines may result in loss of access to Wag!

To view Wag!'s Community Guidelines, click here.

Pet Caregiver Screening

How does Wag! vet Pet Caregivers?

The safety of your dog is extremely important to us. All of our Pet Caregivers are vetted through a screening process that includes a background check and a pet care knowledge test.

Are there any additional measures Wag! takes?

We further emphasize safety through our GPS tracking and 24/7 customer service support.

What is Wag!?

Wag! is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, veterinary care, and training services nationwide.

Book convenient pet care in your neighborhood with the Wag! app. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app.

 

Here when you need pet care.

  • On-demand and scheduled dog walks based on your and your dog’s needs.
  • Boarding and sitting overnight care in your home or the Pet Caregiver’s.
  • Drop-in visits for dogs who don’t need a walk, but could use a potty break.
  • Veterinary consultations to answer your pet health questions from the convenience of your home, available around the clock.
  • One-on-one personalized in-home dog training.

Safety is serious business.

  • Every Pet Caregiver with Wag! is vetted and must pass a comprehensive background check.
  • Wag! services are insured and covered by $1M in home liability insurance.
  • Support is standing by and available to you and your pet 24/7.

All about convenience.

  • GPS-tracked walks so you can follow along with your dog’s walk in real-time.
  • In-app messaging so you can easily communicate with your Pet Caregiver.
  • Receive live pee/poop notifications and a detailed report card at the end of your service.
  • Book and pay for your services securely within the app.
  • Wag! lockboxes are available for simplified home access.
  • Chat live with board certified veterinary professionals for expert pet health advice

We’ve been around the block.

  • Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows.
  • Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities.
  • We’ve donated over 10 million meals! A portion of our proceeds from the walks you book help to feed shelter dogs in your area.
  • Making Pet Parents happy is what we do best -- 99% of Wag! services result in a 5-star review

Getting Started

Download the Wag! App

To download the Wag! app on an Android device, click here.

To download the Wag! app on an Apple device, click here.

 

If you're looking for the Wag! Walker app, please visit the Pet Caregiver Help Center.

Creating an Account

How do I create an Account?

In order to book a walk through Wag!, you’ll need to sign up for an account through the app or at wagwalking.com. During the sign-up process, we’ll ask for your and your dogs’s information. When signing up, you can also request a lockbox be sent to your house!

Where can I find the app if I signed up through your website?

Once you sign up and create an account, we encourage you to download the Wag! app from the Apple or Google Play stores.

What other information is needed?

Once in the app, you can add your other dogs in your household to your profile, notes about your dog, and vet information. In the Notes section, you can include information about your dog's leash, collar, harness, behavioral tendencies, and anything else you’d like your pet caregiver to know. Put yourself in the Pet Caregiver’s shoes — what would you want them to know about your dog in order to provide the best possible care?

How do I book a service?

Simply choose which service you'd like to book for your dog, along with which date(s) and time(s). You can choose to book a one-time walk, a recurring walk that happens every week, or a boarding or sitting service. You will be matched with a Pet Caregiver in your area, and you will receive a text when the schedule is confirmed.