How Wag! Works

What is Wag!?

Wag! is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, veterinary care, and training services nationwide.

Book convenient pet care in your neighborhood with the Wag! app. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app.

 

Here when you need pet care.

  • On-demand and scheduled dog walks based on your and your dog’s needs.
  • Boarding and sitting overnight care in your home or the Pet Caregiver’s.
  • Drop-in visits for dogs who don’t need a walk, but could use a potty break.
  • Veterinary consultations to answer your pet health questions from the convenience of your home, available around the clock.
  • One-on-one personalized in-home dog training.

Safety is serious business.

  • Every Pet Caregiver with Wag! is thoroughly vetted and undergoes a comprehensive screening.
  • Support is standing by and available to you and your pet 24/7.

All about convenience.

  • GPS-tracked walks so you can follow along with your dog’s walk in real-time.
  • In-app messaging so you can easily communicate with your Pet Caregiver.
  • Receive live pee/poop notifications and a detailed report card at the end of your service.
  • Book and pay for your services securely within the app.
  • Wag! lockboxes are available for simplified home access.
  • Chat live with board certified veterinary professionals for expert pet health advice

We’ve been around the block.

  • Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows.
  • Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities.
  • We’ve donated over 10 million meals! A portion of our proceeds from the walks you book help to feed shelter dogs in your area.
  • Making Pet Parents happy is what we do best -- 99% of Wag! services result in a 5-star review
Browse Local Caregivers

How do I browse local Pet Caregivers?

Pet Parents have the ability to search for and message the perfect Pet Caregiver via the "Browse" tile on the Home Screen of the Wag! App.

What is the Pet Caregiver's Acceptance Rate?

A Pet Caregiver's Acceptance Rate is the number of direct booking requests they've accepted versus the number of direct booking requests they've received. For example, if a Pet Caregiver has received 10 direct booking requests and accepted 9, their Acceptance Rate is 90%. The higher a Pet Caregiver's Acceptance Rate, the higher they will appear in Pet Parents' search results when using the Browse feature. Pet Parents will be able to message Pet Caregivers from their public profile before submitting a direct booking request to ensure it aligns with the Pet Caregiver's schedule.

Community Guidelines

At Wag!, we create joy for dogs and those who love them. With hundreds of thousands of customers, our goal is to support and empower our community to create an environment where both Pet Parents and Pet Care Providers (Walkers, Boarders and Sitters) feel safe and supported while taking care of dogs and their needs.

The following Community Guidelines are here to help facilitate a community-wide understanding of expectations and standards of conduct while using Wag!. By using Wag!, you agree to these guidelines and our Terms of Service. Violating these guidelines may result in loss of access to Wag!

To view Wag!'s Community Guidelines, click here.

Safety at Wag!

At Wag!, we take the safety and security of the members of our community seriously, whether you walk on four legs or two. Pet Parents and Pet Caregivers trust Wag! to ensure a safe platform; from walks to sittings and boardings, to veterinary chats and training, Wag! puts safety first. 

Wag!’s Trust & Safety team is here to address your safety concerns by thoroughly reviewing and resolving platform issues in a timely manner. For assistance in facilitating a safe experience, the Wag! Help Center is stocked with the latest resources, including the community’s Best Tips and Practices as well as the Incident Resolution Guidelines

How can I report a safety concern?

If you are party to or experience a safety concern, our friendly support team is available 24/7 to triage your questions and concerns. Please do not hesitate to reach out to Wag! through any of our community Safety channels:

  • In case of emergency, please dial 911 to reach local authorities.

  • For Wag! related safety concerns please call: 628-400-4426

  • For non-emergent customer service, use the Help tab in the Wag! app
Cats on Wag!

Do you allow cats on Wag!?

Wag! is pleased to allow your feline companions on the platform and recommends only using Drop-Ins and Sitting services for the safety of your pet.

How do I book a service for my cat?

You can create a profile for your cat in the same way you would create a dog profile, then, you can book a service regularly. For "breed," enter your cat's breed, or just type "Cat." We recommend using Drop-Ins and Sitting services when booking for your cat. 

Be sure to include an up-to-date photo and include detailed expectations of your Pet Caregiver in the Walk Notes when booking (i.e. "change the litter box," "fill his bowl with the food on the kitchen counter," etc.). You may also chat with your Pet Caregiver prior to the service to re-communicate your expectations. 

What's included in a service that's booked for a cat?

Be sure to communicate your expectations clearly with your Pet Caregiver. Include details in the Walk Notes when booking. You may also chat with your Pet Caregiver prior to the service to re-communicate your expectations. 

Can I book one service for my dog and my cat?

You may book a service for up to three of the pets on your profile. Be sure to communicate your expectations clearly with your Pet Caregiver via the in-app chat or the Walk Notes.

Sign Up to be a Pet Caregiver!

 

How do I sign up to use Wag! as a Pet Caregiver?

To sign up to use the Wag! platform as a Pet Caregiver, simply tap “Become a Dog Walker” from the main menu of the Wag! App, or click here.

How long does the sign up process take?

On average, the entire process takes 14 days, but can take up to 3 weeks. To check the status of your application, please click on the “[Portal Link]” found in all communications from Wag! throughout the sign up process. 

How soon can I start caring for pets?

Once you’ve been approved to use the platform, you’ll receive an email with next steps. You’ll need to set up your Stripe account first, then you can begin caring for pets right away!

How old do you have to be to sign up?

You must be 18 years or older to sign up for access to the Wag! platform.

How much does it cost to sign-up?

The background check is $29.95. After your background is cleared, you will be able to find clients and manage your pet care business, all through the convenience of the Wag! Pet Caregiver App.

Is there a background check?

Yes. A clear background check is required in order to be accepted to the platform. Background checks are performed by Vetty, a third-party background check provider, who may perform employment, education, criminal record, credit history, motor vehicle, and license record checks. Once Wag! receives your completed background check from Vetty, we will use the results to make our decision and inform you of this decision via email.

Please note that you will need to provide a valid Driver's License, State Issued ID, US Passport, or Permanent Resident Card. Vetty cannot accept any form of ID that is past it’s expiration date.

How do I check the status of my application?

To check the status of your application, please click on the “[Portal Link]” found in all communications from Wag! throughout the sign up process. To check the status of your background check, visit applicant.vetty.co/login.

I signed up but I have not gotten any emails from Wag!.

If you have not received any email communications from Wag! after completing the sign up process, it is likely that our emails have gone into your spam or junk folder. Please be sure to periodically check any spam or junk folders throughout the application process. 

What happens if I fail the pet care quiz?

If you do not pass the pet care quiz, your application will be rejected, however, you will be allowed one additional attempt to pass the quiz.

If I’ve already signed up, do I have to go through the entire sign up process again?

If your application was approved, download the Pet Caregiver app from the App Store (iOS) or Play Store (Android) and sign-in to your account using your Pet Caregiver Credentials. Type "Wag Pet Caregiver" into the app store search bar or tap here from your mobile device!

If your application was rejected due to low quiz scores or your application timed out due to inactivity, you will be allowed one additional attempt. If your application was rejected for any other reason, you will not be able to reapply.

When and how do Pet Caregivers get paid?

Pet Caregivers are paid through Stripe, a third party payment processing system. Payouts are released on Fridays for the services completed the previous week. Most Pet Caregivers also qualify for Instant Pay.

Will I qualify for health insurance and benefits?

No, you will not receive health insurance or benefits as an independent contractor. Wag! has teamed up with Stride Health to help Pet Caregivers using Wag! navigate their own insurances.

When do I get my Wag! T-Shirt?

If you opted in to receive a Wag! T-Shirt, you’ll receive a tracking number via email from Shipwire. Your shirt should be delivered within 5 business days. If you’ve been approved to use the Wag! platform and you have not received an email from Shipwire with a tracking number, please contact Customer Support via the Help Tab in the Pet Caregiver App.

If my application was previously rejected, can I sign up again?

If your application was rejected due to low quiz scores or your application timed out due to inactivity, you will be allowed one additional attempt. If your application was rejected for any other reason, you will not be able to reapply.

Trusted Contacts

What is a Trusted Contact?

A Trusted Contact is an emergency contact that can be reached in case of emergency, if you are not immediately available.

How do I edit my Trusted Contacts?

From the main menu in the upper left-hand corner of the app, select “View Profile” and navigate to “Manage Trusted Contacts." From here, you will be able to remove an existing Trusted Contact by tapping on the blue shield icon, or invite additional Trusted Contacts by tapping their name and "Save."

Can a Trusted Contact pick up my pet or make decisions on my behalf?

A Trusted Contact can pick up your pet from Overnight Care and, if you are unreachable in the event of an emergency, we may ask your Trusted Contact to make decisions on your behalf. 

Does my Trusted Contact have to agree to be my Trusted Contact?

Your Trusted Contact will be prompted to download and sign up for an account on the Wag! Platform; it is recommended that this be discussed prior to assigning a Trusted Contact to your profile.

What if I don’t have a Trusted Contact? Can I still book Overnight Care?

No, you cannot book Overnight Care without having at least one Trusted Contact on your account prior to booking. 

Can I have multiple Trusted Contacts?

Yes, you can have multiple Trusted Contacts listed on your profile.

How do you contact my Trusted Contacts?

Wag! will only attempt to reach your Trusted Contacts via phone or text message, and only in case of an emergency where you cannot first be reached.

Can a Trusted Contact be charged for unpaid balances?

No, a Trusted Contact cannot be charged for an unpaid balance. 

Wag! Gifts

Does Wag! offer gift cards? 

While physical gift cards are not available, you can purchase Wag! Gifts to be delivered electronically to your friends and family! Wag! Gifts can be redeemed for any Wag! service, including Walks, Overnight Care, Training, Drop-Ins, and digital Veterinary Care, just like a gift card.

What are Wag! Gifts? 

Wag! Gifts are pre-purchased credits that can be delivered to friends and family and applied toward any Wag! Service. Wag! Gifts are available in $25, $50, $100, $250, and $500 amounts.

How do I purchase a Wag! Gift?

Wag! Gifts must be purchased online at wagwalking.com/gift-card. Just enter the recipient’s details, add the amount of credits you’d like to purchase, and tap “Submit!”

Are Wag! Gifts available in custom amounts? 

No, custom amounts are not available.

Can I use my Wag! Gift toward any service?

Yes! Wag! Gifts can be redeemed for any Wag! service, including Walks, Overnight Care, Training, Drop-Ins, and digital Veterinary Care. Wag! Gifts cannot, however, be used to pay a Pet Caregiver’s tip. Tips will be charged to the credit or debit card on file.

Can I schedule a Wag! Gift to be delivered on a certain date? 

Yes! You can choose the delivery date when purchasing.

Why didn’t my recipient receive my Wag! Gift? 

Please have the Gift recipient check their spam folders. If they are still unable to find the Gift using the email address you provided to Wag!, email gifts@wagwalking.com so we can confirm their email address and re-issue the credit if necessary.

I used my Wag! Gift but I was still partially charged for a service.

Please keep in mind that tips cannot be paid using Wag! Gifts. Any tip amount applied to a service will be charged to the credit card on file. 

Can I get a refund for my Wag! Gift? 

Gift Cards may not be sold, copied, modified, transferred, reloaded, returned, or redeemed for cash, as stated in the Wag! Gift Card Terms and Conditions

Alignment Healthcare Members

If you are an Alignment Healthcare Member with questions about your benefits, please click here.

General Information

Wag! makes safety a priority for all dogs, Pet Caregivers, Pet Parents and others on the Platform. Vaccinations help prevent dog diseases, aid in avoiding costly treatments for animal illnesses and even prevent the spread of certain diseases to humans. Wag! maintains a strict Vaccination Policy prohibiting unvaccinated dogs on the Platform. This means that in order to be eligible to receive a Service (walk, drop-in, boarding, sitting or grooming), each dog must have the following up-to-date shots and vaccines: DA2PPV, Bordetella, and Rabies.  Your veterinarian may also recommend others specifically relevant to your dog.  In addition, for areas that have a high incidence, Wag! also recommends the flu vaccination.

Getting Started

Download the Wag! App

To download the Wag! app on an Android device, click here. To download the Wag! app on an Apple device, click here. If you're looking for the Wag! Walker app, please visit the Pet Caregiver Help Center.

Creating an Account

How do I create an Account?

In order to book a service through Wag!, you’ll need to sign up for an account through the app or at wagwalking.com. You can download the Wag! App from the Apple or Google Play stores. During the sign-up process, we’ll ask for your and your pet's information. You can also request that a lockbox be sent to your home! When creating your account, put yourself in the Pet Caregiver’s shoes; what would you want them to know about your dog in order to provide the best possible care for your pets?

Tips from Other Pet Parents

Home Access instructions 

A Pet Parent’s notes to the Pet Caregiver are extremely important for a safe and successful service. Pet Parents on the platform have shared the following tips:

  1. Check all notes and access instructions before booking a service. Update as needed.
  2. Ensure your key(s) are properly placed, according to your access notes
  3. Put all the required supplies (such as leashes, collars, poop bags, and treats) within view and ready for the Pet Caregiver
  4. Be sure to select or deselect the correct pets for each service

Reliability 

Reliability across the platform from all parties helps ensure a safe and successful service with Wag!. Pet Parents have shared these tips for a successful service:

  1. Provide correct information in the app (such as the number & breed of dogs, dog and access notes, and up-to-date dog profile photos)
  2. Provide proper equipment or indicate the desired equipment needed for the Pet Caregiver to complete the service
  3. Be available for communication with the Pet Caregiver and/or Wag! throughout the duration of the service
  4. Ensure the dog(s) are ready at the time of service
  5. If you're dropping your dog(s) off with the Pet Caregiver, be on time, or communicate any changes via in-app-chat
Wag! Intros

What is a Wag! Intro?

“Wag! Intros” allow up to five Pet Caregivers in your area to introduce themselves to you via the Wag! in-app chat. You will receive both a push notification and an email alerting you to any new messages. To read your messages:

  • Open your Wag! App →
  • Open the main menu in the top left-hand corner of the screen →
  • Tap “Notifications” →
  • Tap on the message you wish to read.