How Wag! Works

General Information

Wag! makes safety a priority for all dogs, Pet Caregivers, Pet Parents and others on the Platform. Vaccinations help prevent dog diseases, aid in avoiding costly treatments for animal illnesses and even prevent the spread of certain diseases to humans. Wag! maintains a strict Vaccination Policy prohibiting unvaccinated dogs on the Platform. This means that in order to be eligible to receive a Service (walk, drop-in, boarding, sitting or grooming), each dog must have the following up-to-date shots and vaccines: DA2PPV, Bordetella, and Rabies.  Your veterinarian may also recommend others specifically relevant to your dog.  In addition, for areas that have a high incidence, Wag! also recommends the flu vaccination.

Apply to be a Pet Caregiver!

How do I apply?
You can submit an application for access to the Wag! platform here.

What is the process to apply?
A step by step guide to the application process can be found here. The entire process can generally take 1 to 3 weeks, depending on how long it takes for Wag! to receive all the necessary information.

Is there a fee to apply? 

Yes, the fee is $29.99.

Why is there a fee?

The Pet Caregiver Platform Usage fee covers the administrative costs of an in-depth review and vetting process.

Cats on Wag!

Do you allow cats on Wag!?

Wag! is pleased to allow your feline companions on the platform and recommends only using Drop-Ins and Sitting services for the safety of your pet.

How do I book a service for my cat?

You can create a profile for your cat in the same way you would create a dog profile, then, you can book a service regularly. We recommend using Drop-Ins and Sitting services when booking for your cat. 

Be sure to include an up-to-date photo and include detailed expectations of your Pet Caregiver in the Walk Notes when booking (i.e. "change the litter box," "fill his bowl with the food on the kitchen counter," etc.). You may also chat with your Pet Caregiver prior to the service to re-communicate your expectations. 

What's included in a service that's booked for a cat?

Be sure to communicate your expectations clearly with your Pet Caregiver. Include details in the Walk Notes when booking. You may also chat with your Pet Caregiver prior to the service to re-communicate your expectations. 

Can I book one service for my dog and my cat?

You may book a service for up to three of the pets on your profile. Be sure to communicate your expectations clearly with your Pet Caregiver via the in-app chat or the Walk Notes.

Pet Caregiver Report Cards

What is a report card?

A report card is a post-service recap written by the Pet Caregiver that completed the service.

What is included in a report card?

Your report card will include:

  • A picture of your dog(s),
  • The distance walked,
  • The amount of time walked,
  • Whether your dog pooped,
  • Whether your dog peed,
  • Whether your door was locked, and
  • A summary of the service

Can I leave feedback for the Pet Caregiver?

Yes; feedback is encouraged. Within the report card for a completed service you will have the option to provide a star rating for your Pet Caregiver as well as feedback in your own words. Your rating and feedback will be shared with the Wag! Community via the Pet Caregiver's profile.

Community Guidelines

At Wag!, we create joy for dogs and those who love them. With hundreds of thousands of customers, our goal is to support and empower our community to create an environment where both Pet Parents and Pet Care Providers (Walkers, Boarders and Sitters) feel safe and supported while taking care of dogs and their needs.

The following Community Guidelines are here to help facilitate a community-wide understanding of expectations and standards of conduct while using Wag!. By using Wag!, you agree to these guidelines and our Terms of Service. Violating these guidelines may result in loss of access to Wag!

To view Wag!'s Community Guidelines, click here.

Pet Caregiver Screening

How does Wag! vet Pet Caregivers?

The safety of your dog is extremely important to us. All of our Pet Caregivers are vetted through a screening process that includes a background check and a pet care knowledge test.

Are there any additional measures Wag! takes?

We further emphasize safety through our GPS tracking and 24/7 customer service support.

What is Wag!?

Wag! is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, veterinary care, and training services nationwide.

Book convenient pet care in your neighborhood with the Wag! app. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app.

 

Here when you need pet care.

  • On-demand and scheduled dog walks based on your and your dog’s needs.
  • Boarding and sitting overnight care in your home or the Pet Caregiver’s.
  • Drop-in visits for dogs who don’t need a walk, but could use a potty break.
  • Veterinary consultations to answer your pet health questions from the convenience of your home, available around the clock.
  • One-on-one personalized in-home dog training.

Safety is serious business.

  • Every Pet Caregiver with Wag! is vetted and must pass a comprehensive background check.
  • Wag! services are insured and covered by $1M in home liability insurance.
  • Support is standing by and available to you and your pet 24/7.

All about convenience.

  • GPS-tracked walks so you can follow along with your dog’s walk in real-time.
  • In-app messaging so you can easily communicate with your Pet Caregiver.
  • Receive live pee/poop notifications and a detailed report card at the end of your service.
  • Book and pay for your services securely within the app.
  • Wag! lockboxes are available for simplified home access.
  • Chat live with board certified veterinary professionals for expert pet health advice

We’ve been around the block.

  • Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows.
  • Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities.
  • We’ve donated over 10 million meals! A portion of our proceeds from the walks you book help to feed shelter dogs in your area.
  • Making Pet Parents happy is what we do best -- 99% of Wag! services result in a 5-star review

Getting Started

Tips from Other Pet Parents

Home Access instructions 

A Pet Parent’s notes to the Pet Caregiver are extremely important for a safe and successful service. Pet Parents on the platform have shared the following tips:

  1. Check all notes and access instructions before booking a service, update if needed
  2. Ensure your key(s) are properly placed according your access notes
  3. Put all dog supplies are placed within view and ready for the service
  4. Selecting the correct dogs that the service is for 

Reliability 

Reliability across the platform from all parties helps ensure a safe and successful service with Wag!. Pet Parents have shared these tips for a successful service:

  1. Provide correct information in the app/ number of dogs/ type of dogs/ access notes/ dog notes/dog pictures
  2. Provide proper equipment or indicate the desired equipment needed for the Pet Caregiver to complete the service
  3. Be available for communication to the Pet Caregiver or Wag! during the service
  4. Ensure dog(s) are available and ready at the time of service
  5. If dropping off your dog(s), be on time
Wag! Intros

What is a Wag! Intro?

“Wag! Intros” allow Pet Caregivers in your area to introduce themselves to you via the Wag! in-app chat.

How do I know if I received a Wag! Intro?

You will receive both a push notification and an email alerting you to the new message.

Can I have a conversation with the Pet Caregiver?

Yes, in fact we encourage conversation! Once you’ve received an Intro, you will be able to chat freely with the Pet Caregiver.

Do I have to respond to the Wag! Intro message?

No, you do not have to respond.

How do I read the message?

Click on the notification to be directed to the in-app chat feature, where you will be able to see the message you received.

What if I accidentally cleared my notification; can I still see the message?

Yes! To read your unread messages:

  • Open your Wag! App →
  • Open the main menu in the top left-hand corner of the screen →
  • Tap “Notifications” →
  • Tap on the message you wish to read.

Can I book a Wag! Service with the Pet Caregiver that sent me a Wag! Intro?

Yes; simply press the “Book Now” button located in your chat with the Pet Caregiver.

How many Intros can I expect to receive?

Wag! limits the number of Intros a Pet Parent can receive to five. 

I haven’t received any Wag! Intros, why?

Make sure you and your dog’s profile is completely filled out; Pet Caregivers can only send Wag! Intros to Pet Parents with a fully completed profile.

Are Wag! Intros available on Android and iOS?

The Wag! Intros feature is currently only available to Android users, with plans to include the feature on iOS soon!

Download the Wag! App

To download the Wag! app on an Android device, click here.

To download the Wag! app on an Apple device, click here.

 

If you're looking for the Wag! Walker app, please visit the Pet Caregiver Help Center.

Creating an Account

How do I create an Account?

In order to book a walk through Wag!, you’ll need to sign up for an account through the app or at wagwalking.com. During the sign-up process, we’ll ask for your and your dogs’s information. When signing up, you can also request a lockbox be sent to your house!

Where can I find the app if I signed up through your website?

Once you sign up and create an account, we encourage you to download the Wag! app from the Apple or Google Play stores.

What other information is needed?

Once in the app, you can add your other dogs in your household to your profile, notes about your dog, and vet information. In the Notes section, you can include information about your dog's leash, collar, harness, behavioral tendencies, and anything else you’d like your pet caregiver to know. Put yourself in the Pet Caregiver’s shoes — what would you want them to know about your dog in order to provide the best possible care?

How do I book a service?

Simply choose which service you'd like to book for your dog, along with which date(s) and time(s). You can choose to book a one-time walk, a recurring walk that happens every week, or a boarding or sitting service. You will be matched with a Pet Caregiver in your area, and you will receive a text when the schedule is confirmed.